Gregory Scheer
Madison,WI
Summary
Guest Services professional with background in delivering exceptional customer experiences in hospitality environments. Skilled in problem-solving, conflict resolution, and maintaining customer satisfaction. Known for strong team collaboration, adaptability, and consistently achieving results. Proficient in handling guest inquiries, managing reservations, and ensuring smooth operations. Reliable, flexible, and focused on enhancing guest services and operational efficiency.
Overview
5
5
years of professional experience
Work History
Department Assistant and Social Media Intern
UW-Madison - Asian Languages and Cultures
07.2024 - Current
- Maintained departmental personnel records and recorded adjustments and additions to keep updated files.
- Supported staff members through timely completion of administrative tasks, increasing overall productivity.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
Guest Service Representative
Homewood Suites by Hilton
01.2023 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Shift Supervisor
Milio's Sandwiches
07.2019 - 01.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Education
Bachelor of Arts - Japanese
University of Wisconsin, Madison
Madison, WI05-2025
Skills
- Calendar Management
- Meeting Scheduling
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Computer Skills
- Complaint Handling
- Cultural Awareness
- Critical Thinking
- Student Engagement
Accomplishments
- Oversaw and trained the transition between P.O.S. systems
Languages
Arabic
Japanese
English
Chinese (Mandarin)
Korean
Indonesian
Timeline
Department Assistant and Social Media Intern
UW-Madison - Asian Languages and Cultures
07.2024 - Current
Guest Service Representative
Homewood Suites by Hilton
01.2023 - Current
Shift Supervisor
Milio's Sandwiches
07.2019 - 01.2023
Bachelor of Arts - Japanese
University of Wisconsin, Madison
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