Summary
Overview
Work History
Education
Skills
Certification
Timeline
MMI directors list award and perfect attendance award
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Gregory Smith

Holly Hill

Summary

Dynamic Service Technician with extensive experience at American Harley-Davidson, excelling in diagnostics and repair. Proven track record in preventive maintenance and exceptional customer service, enhancing operational efficiency. Skilled in troubleshooting mechanical systems and maintaining accurate documentation, ensuring optimal performance and safety standards. Punctual and reliable, committed to delivering quality results.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Service Technician

American HarleyDavidson
06.2023 - 10.2024
  • Diagnosed and repaired mechanical issues in motorcycles, ensuring optimal performance and safety.
  • Conducted routine maintenance services, adhering to manufacturer specifications and quality standards.
  • Collaborated with team members to streamline service workflows, enhancing overall efficiency.
  • Utilized diagnostic tools and software to troubleshoot electrical and mechanical systems effectively.
  • Maintained accurate service records and documentation for all completed work orders.
  • Provided exceptional customer service by addressing inquiries and resolving concerns promptly.

Service Technician

Florida Forklift
12.2020 - 06.2023

perform repair and maintenance service operations on customer equipment at customer location. Repair all systems on electric, propane and diesel lift trucks including repair of hydraulic and electrical systems.

  • Explained diagnostic findings to customers and outlined repair or service options.
  • Implemented safety protocols during service operations, promoting a secure work environment.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.

Service Technician

Daytona Black Gold Cycles
10.2019 - 12.2020

perform repair and maintenance operations on customer motorcycles. Perform diagnostic and overhaul procedures to maintain safe operating conditions.

  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.

Head of Vehicle Maintenance

Lunenburg Highway Department
07.2007 - 11.2018
  • Supervised daily vehicle maintenance operations to ensure fleet reliability and safety standards.
  • Developed and implemented preventative maintenance schedules to minimize downtime and enhance operational efficiency.
  • Trained and mentored junior mechanics on best practices for vehicle repair and maintenance techniques.
  • Conducted regular inspections and assessments of vehicles to identify issues and recommend solutions.
  • Managed inventory of parts and supplies, ensuring availability for timely repairs without overstocking.
  • Collaborated with management to establish budgetary guidelines for maintenance expenditures and resource allocation.
  • Ensured compliance with safety regulations and industry standards during all vehicle maintenance activities.
  • Ensured accurate record-keeping, maintaining detailed documentation of all vehicle repairs and services performed.
  • Developed customized preventative maintenance schedules based on individual vehicle usage patterns.
  • Reduced vehicle downtime by conducting thorough inspections and promptly addressing issues.

Education

Certificate of Technical Studies - HarleyDavidson Late Model

Motorcycle Mechanics Institute
Orlando, FL
10-2019

High School Diploma -

North Middlesex Regional High School
Townsend, MA
06-1994

Skills

  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Customer service
  • Valid Driver's license
  • Work with minimal supervision
  • Punctual and reliable
  • Troubleshooting skills
  • Repair techniques
  • Documentation and reporting
  • Mechanical aptitude
  • Quality assurance
  • Diagnostics expertise

Certification

Harley Davidson Staff Level Certification.

Timeline

Service Technician

American HarleyDavidson
06.2023 - 10.2024

Service Technician

Florida Forklift
12.2020 - 06.2023

Service Technician

Daytona Black Gold Cycles
10.2019 - 12.2020

Head of Vehicle Maintenance

Lunenburg Highway Department
07.2007 - 11.2018

Certificate of Technical Studies - HarleyDavidson Late Model

Motorcycle Mechanics Institute

High School Diploma -

North Middlesex Regional High School

MMI directors list award and perfect attendance award

Directors List is given to the top 3 graduates in the class.