Gregory Sperl
Brooklyn
Summary
Results-driven customer service professional with a strong record of exceeding sales targets and enhancing guest experiences through effective upselling. Skilled in crisis management and team leadership, consistently improving service efficiency and fostering repeat business. Dedicated to maintaining high standards of safety and guest satisfaction.
Overview
8
8
years of professional experience
Work History
restaurant server
Gen Korean BBQ
New York
01.2024 - Current
- Achieved higher sales than set targets through effective customer engagement.
- Achieved top performance in upselling and overall sales, enhancing guest satisfaction and revenue.
- Delivered exceptional customer service in fast-paced a dining environment, fostering repeat business and positive guest experiences.
- Coordinated with kitchen staff to ensure timely food delivery, improving service efficiency and guest satisfaction.
- Assisted guests with menu selections and answered questions.
- Processed guest orders using point-of-sale system efficiently.
- Maintained cleanliness and organization of the dining area throughout shifts.
- Trained new servers on service protocols and restaurant procedures.
- Handled cash and managed transactions accurately at the end of shift.
SALES ASSOCIATE
Coty
Brooklyn
11.2023 - Current
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Assisted customers with product selection to ensure customer satisfaction.
- Organized merchandise displays to promote higher levels of customer engagement.
- Established a positive rapport with customers by delivering friendly, personalized service.
- Motivated customers to explore additional product options. to make additional purchases and suggested relevant items.
- Introduced promotions and sale opportunities, enticing customers.
- Engaged with guests to understand and anticipate customer service needs.
TARGET SECURITY SPECIALIST
Target
Selden
07.2022 - Current
- Ran routine security checks, suggesting improvements as necessary
- Communicated security policies to staff members and performed security training
- Performed security clearance processing for company employees
- Responded to incidents of workplace violence and unruly behavior on company property
- Maintained updated knowledge of law enforcement tactics, policies and procedures
- Supervised network activity and security camera footage to locate potential threats
- Performed audits and inspections of facility to locate potential threats
- Developed crisis response and evacuation strategies for use during emergencies
- Provided friendly and professional assistance to employees, visitors and customers
- Maintained high levels of alertness throughout shifts.
STARBUCKS BARISTA TRAINER
Starbucks
Stony Brook
05.2021 - 07.2022
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders
- Taught team members how to make latest drinks and correctly perform new procedures
- Greeted guests with pleasant smile and superior customer service
- Enthusiastically engaged customers during busy periods to keep mood light and fun
- Listened to customer desires and needs to recommend optimal products
- Addressed and resolved customer concerns to maintain brand loyalty
- Supported highest standards of conduct and service to support company reputation.
LINE COOK
Moes Southwestern Grill
Rocky Point
09.2019 - 05.2020
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate
- Kept stations stocked and ready for use to maximize productivity
- Cooked multiple orders simultaneously during busy periods.
CASHIER
Atomic comics
Shirley
06.2018 - 09.2018
- Operated cash register or POS system to receive payment by cash, check and credit card
- Accepted cash and credit card payments, issued receipts and provided change
- Answered customer questions and provided store information
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
HIGH SCHOOL DIPLOMA -
Miller Place High School
NY07-2020
Skills
- Risk Management
- Professionalism
- Emergency Response
- Customer Service
- Team Player
- Team Leadership
- Crisis Management Plans
- Risk Assessment
- Physical Stamina
- Time Management
- Multi-tasking strength
- Excellent people skills
- Goal-Oriented
- Cash Handling
- Cash Register Operation
- Exceptional customer service
- Product Sales
- Upselling
- Food safety standards
- Point-of-sale operation
- Upselling techniques
- Sales strategy development
- Beverage knowledge
- Menu description knowledge
- Complaint resolution
- Food service promotion
- Alcoholic beverage service
- Safe alcohol service
Timeline
restaurant server
Gen Korean BBQ
01.2024 - Current
SALES ASSOCIATE
Coty
11.2023 - Current
TARGET SECURITY SPECIALIST
Target
07.2022 - Current
STARBUCKS BARISTA TRAINER
Starbucks
05.2021 - 07.2022
LINE COOK
Moes Southwestern Grill
09.2019 - 05.2020
CASHIER
Atomic comics
06.2018 - 09.2018
HIGH SCHOOL DIPLOMA -
Miller Place High School