Results-oriented HVAC/R professional with expertise in application engineering, technical support, sales, and branch operations management. Specializes in system design, equipment selection, load calculations, and troubleshooting in commercial and industrial settings. Drives customer relationship management and revenue growth through strategic sales planning. Demonstrates strong leadership in project execution and team management while ensuring safety compliance and operational efficiency.
Overview
36
36
years of professional experience
1
1
Certification
Work History
HVAC/R Engineering Applications Support
Dainkin Comfort Technology Northeast
01.2021 - 01.2026
Acted as the technical point of contact for HVAC/R applications, supporting system design, product selection, and integration aligned with customer specifications and project constraints.
Analyze HVAC/R system performance data to identify inefficiencies, recommend corrective actions, and ensure optimal operation, reliability, and energy efficiency.
Coordinated with cross-functional teams to support commissioning, installation, and troubleshooting of HVAC/R systems, ensuring compliance with safety standards and regulatory requirements.
Assisted in developing proposals, bids, and engineering submittals by providing precise technical calculations, drawings, and compliance documentation to ensure project accuracy.
HVAC/R Application Engineering Specialist and Inside Sales
Abco Refrigeration
Totowa, NJ
01.2018 - 01.2021
Advised on HVAC/R applications, supported inside sales with system design, equipment selection, pricing, and customized solutions.
Partner with customers, contractors, and distributors to identify application needs, troubleshoot system issues, and recommend HVAC/R solutions that improve performance and energy efficiency.
Managed sales quotations, technical proposals, and engineering submittals, ensuring accuracy and alignment with customer requirements.
Coordinated with internal engineering, manufacturing, and service teams to support order execution, resolve technical concerns, and enhance customer satisfaction during the sales cycle.
Supervisor/Project Manager
Climate Care LLC
Oakridge, NJ
02.2009 - 12.2017
Oversee end-to-end project execution by supervising teams, assigning tasks, and managing schedules, costs, and deliverables to meet project milestones and client expectations.
Managed stakeholder communication through progress reports, meetings, and timely resolution of risks, changes, and performance issues.
Ensured project compliance with safety standards, contractual requirements, and quality controls while enforcing company policies and best practices.
Improved operational efficiency by enhancing workflows, tracking KPIs, and implementing corrective actions to address delays, cost overruns, and resource gaps.
Outside sales/Branch Manager
Tropic Supply
Delray Beach, FL
03.2007 - 06.2008
Manage branch-level outside sales operations by leading field sales teams, executing territory plans, and expanding market presence to achieve revenue and growth targets.
Drive customer acquisition and retention through relationship management, strategic account development, and solution-based selling.
Managed daily branch operations, including staffing, inventory, expenses, and safety compliance to maintain operational efficiency and profitability.
Analyzed sales performance, forecasts, and market data to inform decision-making, refine pricing strategies, and coach teams on performance enhancement.
Application Engineer
Abco Refrigeration
Totowa, NJ
01.1999 - 03.2007
Facilitated communication between customers, sales, and engineering teams to translate application requirements into effective technical solutions.
Supported pre-sales and post-implementation activities through product configuration, system integration, and technical presentations, enhancing client understanding and engagement.
Evaluate application performance, identify risks or gaps, and recommend design improvements to enhance efficiency, reliability, and compliance.
Developed and maintained application documentation, user guides, and technical reports, ensuring compliance with industry standards and best practices.
Assistant Branch Manager
Pameco Corporation
Union, NJ
02.1998 - 01.1999
Supported revenue growth through implementation of sales initiatives, coaching team members, and enhancing customer engagement and relationship management.
Assisted in managing branch operations by training staff, monitoring performance, and allocating resources to ensure smooth daily activities and service delivery.
Assist with compliance and risk management by enforcing policies, conducting audits, and addressing customer escalations to maintain service quality and regulatory standards.
Oversaw inventory management and order processing while ensuring accuracy and operational efficiency.
HVAC/R Technician
W.T. Shore Inc.
Paterson, NJ
01.1990 - 01.1998
Installed, commissioned, and repaired HVAC/R systems, ensuring optimal operation of ductwork, compressors, condensers, evaporators, and control systems.
Troubleshoot system malfunctions using diagnostic tools, multimeters, and refrigerant gauges, identifying root causes and implementing corrective actions.
Perform refrigerant handling, leak detection, evacuation, and charging while adhering to EPA regulations and safety standards.
Delivered customer service by clearly explaining issues, recommending effective solutions, and accurately documenting service activities, parts used, and maintenance records.
Education
Business Management - psychology
Liberty University
Business Management -
University of Phoenix
business, psychology
Caldwell College
business, Political Science
University of Massachusetts
Skills
HVAC/R application support and system design
Equipment selection, system sizing, and basic load calculations
Troubleshooting and performance analysis of HVAC/R systems
Pre-sales and post-sales technical support
Customer communication and relationship management
Sales support and business development assistance
Branch operations support and daily coordination
Project coordination, scheduling, and follow-up
Budget awareness, cost tracking, and basic forecasting
Team supervision, task coordination, and on-the-job training
HVAC/R installation, commissioning, and routine maintenance
Safety awareness, regulatory compliance, and quality checks
Technical documentation, reports, and submittal preparation
Performance tracking, reporting, and continuous improvement support
Certification
Copeland Certified Product Specialist
EPA Certified
References
Available upon request.
Languages
Software System Skills
Microsoft Word
Excel
PowerPoint
Reading blueprints
Designing using AutoCAD
Timeline
HVAC/R Engineering Applications Support
Dainkin Comfort Technology Northeast
01.2021 - 01.2026
HVAC/R Application Engineering Specialist and Inside Sales
<ul><li>Writing code for creation, deployment, maintenance, and enhancement of mobile apps, windows apps, and Web services, with Agile-SCRUM methodology.</li><li>Providing support for applications and end-users including software support, understanding end-users needs of the software and identifying either software or process improvements to enhance productivity.</li><li>The creation, deployment and maintenance of reports using MS SQL Server and Crystal Reports.</li><li>Creation and maintenance of MS SQL database. The writing, debugging and deployment of stored procedures and functions within SQL. Creation and updates on tables and data.</li><li>Evaluating, modifying, testing, debugging, and implementing existing software applications, modules, and systems in order to effectively maintain data integrity, optimize system performance, and output accuracy.</li><li>Provided production support and enhancements to both Legacy software systems and new applications.</li></ul> at FasTraxPOS<ul><li>Writing code for creation, deployment, maintenance, and enhancement of mobile apps, windows apps, and Web services, with Agile-SCRUM methodology.</li><li>Providing support for applications and end-users including software support, understanding end-users needs of the software and identifying either software or process improvements to enhance productivity.</li><li>The creation, deployment and maintenance of reports using MS SQL Server and Crystal Reports.</li><li>Creation and maintenance of MS SQL database. The writing, debugging and deployment of stored procedures and functions within SQL. Creation and updates on tables and data.</li><li>Evaluating, modifying, testing, debugging, and implementing existing software applications, modules, and systems in order to effectively maintain data integrity, optimize system performance, and output accuracy.</li><li>Provided production support and enhancements to both Legacy software systems and new applications.</li></ul> at FasTraxPOS
Team Member - Corporate Applications and Channels support at Access Bank PLCTeam Member - Corporate Applications and Channels support at Access Bank PLC