Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Gregory Viudez

North Miami,FL

Summary

Dynamic retail and guest service professional with a proven track record at Vitamin World, excelling in customer service and teamwork. Adept at enhancing customer experiences and streamlining operations, I leverage problem-solving skills and POS expertise to drive sales and satisfaction. Committed to fostering collaborative environments that achieve organizational goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Vitamin World, Promenade
12.2021 - Current
  • Evaluated customer health needs and facilitated informed choices of vitamin and supplement products.
  • Monitored and enhanced product presentation while ensuring store cleanliness met high-quality benchmarks.
  • Managed efficient transaction processing via POS systems, ensuring integrity of sales recordkeeping.
  • Provided comprehensive guidance on product benefits and usage to support customer wellness initiatives.
  • Engaged with team members to strategize and meet daily sales objectives while improving customer experience.

Hotel Front Desk Agent - Supervisor

NW Investors LLC
10.2014 - 10.2018
  • Coordinated check-in and check-out activities, ensuring efficient processing and satisfaction for all guests.
  • Streamlined room reservation management via property management system, improving overall booking accuracy.
  • Managed guest inquiries with efficiency, ensuring comprehensive information on hotel offerings and local points of interest.
  • Facilitated communication with housekeeping to ensure timely preparation of rooms for incoming guests.

Guest Service Representative

IPic Theaters
02.2019 - 03.2020
  • Facilitated outstanding guest experiences through attentive service and effective problem resolution.
  • Provided comprehensive support to guests by addressing inquiries related to movie schedules, ticket sales, and membership program benefits.
  • Executed cash register management by verifying transaction accuracy and maintaining strict compliance with financial guidelines.
  • Coordinated with team members to establish and maintain cleanliness standards and enhance organization in theater public areas.

Education

Travel And Tourism

American Airlines Travel Academy And SER/ IBM
Miami, FL

Bachelor of Science -

UERMMMC, College of Nursing
Quezon City, Phils.

Travel And Tourism, Hospitality And Customer Servi

Florida International University
Miami, FL
10-2000

Skills

Customer service

Teamwork

Problem-solving

Teamwork and collaboration

Accomplishments

Graduated Top of the Class from American Airlines Travel Academy

Certification

Earned 3 Certificates in Travel, Tourism, Hospitality and Customer Service/Support

Timeline

Retail Sales Associate

Vitamin World, Promenade
12.2021 - Current

Guest Service Representative

IPic Theaters
02.2019 - 03.2020

Hotel Front Desk Agent - Supervisor

NW Investors LLC
10.2014 - 10.2018

Travel And Tourism

American Airlines Travel Academy And SER/ IBM

Bachelor of Science -

UERMMMC, College of Nursing

Travel And Tourism, Hospitality And Customer Servi

Florida International University
Gregory Viudez