Gregory Walker
Houston,TX
Summary
Honorable discharged veteran from the U.S. Army (2006-10) as a Geospatial Analyst with a secret clearance. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in human resource. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Director of Security
Andy Frain Security Services
04.2023 - Current
- Managed day to day operations and sent out daily and weekly reports to clients. Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidents.
- Talent Acquisition
- Onboarded new employees with training to facilitate compliance with security protocols and new hire documentation.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Maintain and update personnel files.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Supervised over 25 security personnel.
Owner
Zone 360 LLC
08.2022 - Current
- Managed day-to-day business operations.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Organized and attended small business expos and special events to showcase products, network with other businesses and attract new customers.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Recruit, train and motivate employees to perform daily business functions.
Customer Service Representative Contractor
Burnett Specialists - Verizon Wireless
11.2021 - 03.2022
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative
Social Security Administration, SSA
07.2020 - 04.2021
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed and updated databases to handle customer data.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Conducted interviews with witnesses and clients.
- Collected, analyzed and interpreted information to monitor compliance outcomes and identify and address non-compliant behavior.
Education
Bachelor of Science - Business
University of Phoenix
Houston, TX07.2022
Skills
- Staff Management
- Team Oversight
- Financial Management
- Sales Leadership
- Client Service
- Business Administration
- Staff Training
- Staff Hiring and Staffing / Talent Acquisition
- Customer Relations
- Coaching and Mentoring
- Strategize Plans
- Issue Identification
Websites
Certification
Human Resource Certification - University of Phoenix 2022
Level II Security License - Texas Online Private Security (TOPS) 2023
Timeline
Assistant Director of Security
Andy Frain Security Services
04.2023 - Current
Owner
Zone 360 LLC
08.2022 - Current
Customer Service Representative Contractor
Burnett Specialists - Verizon Wireless
11.2021 - 03.2022
Customer Service Representative
Social Security Administration, SSA
07.2020 - 04.2021
Bachelor of Science - Business
University of Phoenix
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