Overview
Work History
Education
Skills
Accomplishments
Work Availability
Summary
Work Preference
Timeline
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Gregory Warfield

Gregory Warfield

Lithonia,GA

Overview

23
23
years of professional experience

Work History

Branch Manager

PNC Bank
Atlanta, GA
01.2019 - 01.2024
  • Oversaw loan portfolio to ensure optimal performance and strict compliance with risk management and regulatory standards.
  • Compiled comprehensive monthly reports detailing branch operations, highlighting key areas for process improvement.
  • Performed daily audits of cash drawers, deposits, withdrawals, transfers.
  • Facilitated customer transactions, including account openings and closings, ensuring a smooth and efficient process.
  • Participated in community events related to banking services provided by the bank.
  • Explained benefits of various investment options to help customers fulfill personal investment goals.
  • Identified potential issues related to AML and KYC compliance in accordance with applicable laws and regulations.
  • Reviewed customer documents to ensure they meet the Anti-Money Laundering and Know Your Customer requirements.
  • Responded promptly to inquiries from customers relating to their account status or transaction history.
  • Developed reports summarizing findings from AML and KYC reviews and investigations.

Preferred Sales Senior

Bank of America
Peachtree Corners, GA
02.2017 - 01.2019
  • Efficiently performed data entry tasks using Microsoft Office Suite and other software applications.
  • Contributed ideas for enhancing call center efficiency.
  • Assisted in the training of new call center representatives on company policies and procedures.
  • Efficiently greeted and assessed customer needs in a call center environment.
  • Actively participated in product launches and campaigns pertaining to call center operations
  • Delivered customized product suggestions aligned with client requirements.
  • Demonstrated effective communication skills while answering customer calls.
  • Handled escalated customer service issues professionally and efficiently.
  • Utilized probing techniques to identify service needs and efficiently recorded data in electronic systems.
  • Successfully achieved established sales targets through the acquisition of new customer accounts.

Store Manager

Dollar General
Conyers, GA
05.2015 - 05.2017
  • Monitored inventory levels and placed orders to restock shelves.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed daily banking activities such as deposits and withdrawals.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Store Manager of Operations

Batteries Plus Bulbs
Conyers, GA
12.2006 - 05.2015
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Responsible for entering customer payments into the accounting software system.
  • Maintained accurate records of accounts receivable and payable transactions.
  • Analyzed customer account information to identify discrepancies or trends in payment history.
  • Prepared monthly statements for customers and sent out reminder notices when necessary.
  • Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
  • Reviewed all incoming payments for accuracy before posting them into the general ledger system.

Correctional Officer

Newton County Sheriff's Office
Newton, GA
08.2004 - 11.2006
  • Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
  • Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
  • Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
  • Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
  • Responded to emergency situations such as riots or disturbances with appropriate force measures.
  • Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
  • Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
  • Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.

Motor Transport Operator (88M)

United States Army
Fort Riley , KS
08.2000 - 07.2004
  • Maintained accountability of all vehicles and equipment assigned to the motor pool.
  • Ensured proper operation, maintenance, and servicing of all motor transport vehicles.
  • Verified cargo against shipping documents for accuracy prior to movement.
  • Transported personnel and supplies over specified routes or area.
  • Assisted in loading and unloading cargo from vehicle using appropriate lifting devices or manual labor.
  • Utilized navigation systems when necessary during missions.
  • Stayed current on tactical planning and defensive strategies.

Education

Bachelor of Arts - Accouting

Southern NH University
New Hampton, NH
06-2026

High School Diploma -

Lithonia High School
Lithonia, GA
05-2000

Skills

  • Leadership
  • Problem solving
  • Strategic Planning
  • Compliance Management
  • Skilled in Salesforce Management
  • Client Relationship Management
  • Risk Mitigation
  • Accounts Receivable
  • Proficient in MS Office
  • Financial Analysis

Accomplishments

  • 2023 PNC Leading by Example Award
  • Bank of America Business Leader of the month

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Summary

Seasoned Branch Manager with over five years of leadership in the banking sector. Proven track record of enhancing customer satisfaction through exceptional service and effective team management. Skilled in navigating regulatory compliance, risk management, and financial reporting to drive business success. Adept at fostering strong client relationships and developing strategies to meet business objectives.

Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsPersonal development programs401k matchPaid sick leavePaid time off

Timeline

Branch Manager

PNC Bank
01.2019 - 01.2024

Preferred Sales Senior

Bank of America
02.2017 - 01.2019

Store Manager

Dollar General
05.2015 - 05.2017

Store Manager of Operations

Batteries Plus Bulbs
12.2006 - 05.2015

Correctional Officer

Newton County Sheriff's Office
08.2004 - 11.2006

Motor Transport Operator (88M)

United States Army
08.2000 - 07.2004

Bachelor of Arts - Accouting

Southern NH University

High School Diploma -

Lithonia High School

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Gregory Warfield