Gregory Washington
Lawrenceville,GA
Summary
Results-driven Network and Field Support Engineer with a proven track record in problem resolution, customer support, and network configuration. Expertise in developing troubleshooting guides to enhance service delivery and mentor junior engineers.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Network and Field Support Engineer
Oracle
Atlanta, GA
07.2000 - 03.2026
- Troubleshot Network issues for Oracle Cloud and AI Systems
- Provided technical support for hardware and software issues, ensuring prompt resolution for client systems.
- Collaborated with cross-functional teams to implement system upgrades and enhancements.
- Analyzed customer feedback to identify trends and improve service delivery processes.
- Mentored junior engineers, fostering skill development and knowledge sharing within the team.
- Developed troubleshooting guides for common issues, streamlining support processes for team members.
Education
Associate of Science - Electronic Engineering
DeVry University
Decatur, GASkills
- Field service management
- Remote support
- Problem resolution
- Customer support
- Network configuration
- Hardware installation
- Hardware repair
- Software upgrades
- Troubleshooting and repair
- On-site support
- Testing and diagnostics
Accomplishments
- Achieved Presidential Award through effectively helping with assisting team members integrate their job roles at the Oracle cloud data centers.
Certification
- Network Training - [4/2010]
- Oracle Cloud Training - 3/2024
- Oracle AI Training - 6/2025
Timeline
Network and Field Support Engineer
Oracle
07.2000 - 03.2026
Associate of Science - Electronic Engineering
DeVry University