James LeGrand
Chesapeake Beach,MD
Summary
Dedicated Field Service Engineer with over 20 years of experience in diagnosing technical issues and managing field service operations. Expertise in client training and project planning, committed to improving customer satisfaction and operational efficiency.
Overview
29
29
years of professional experience
5
5
Certifications
Work History
Field Support Engineer
Leidos
Reston, Virginia
09.2014 - Current
- Provided on-site support for complex equipment installations and configurations, enhancing operational readiness.
- Diagnosed and resolved technical issues for hardware and software systems, ensuring minimal downtime for clients.
- Participated in project planning meetings to align support strategies with client needs.
- Assisted in developing training materials for new support staff, improving onboarding efficiency.
- Maintained documentation of service requests and resolutions in tracking systems.
Field Service Engineer
Siemens
Dallas, Texas
09.1997 - 01.2014
- Troubleshot and repaired computer systems and equipment at customer locations, ensuring maximum operational efficiency.
- Inspected equipment and processes, identifying issues to minimize downtime and prevent equipment failures.
- Cultivated strong customer relationships through friendly interactions, enhancing customer satisfaction and trust.
Education
Bachelor of Science - Geography And Computer Science
Towson University
Baltimore, MDSkills
- Field service management
- Technical troubleshooting
- Technical support
- Equipment installation
- System configuration
- Service documentation
- Managing projects
- Customer relationship management
- Client training
Certification
Reveal CT80DR
Accomplishments
Outstanding Performance Award 2013 by Siemens
Timeline
Field Support Engineer
Leidos
09.2014 - Current
Field Service Engineer
Siemens
09.1997 - 01.2014
Bachelor of Science - Geography And Computer Science
Towson University