Jeep/4x4, fishing, NFL football, gaming, drones
Duane Lindholm
Sierra Vista,AZ
Summary
Proven Field Support Engineer with a track record of enhancing client relationships and expediting issue resolution at Pitney Bowes. Skilled in remote support and customer service, successfully mentored junior engineers and championed customer-centric product improvements. Expertise in network configuration and fostering team collaboration underscores a commitment to excellence and results. Skilled at training and mentoring field service personnel to troubleshoot and correct technical problems, consistently meeting or exceeding expectations. Well-versed in safety practices and gear, documentation requirements and compliance standards for shipping industry.
Overview
16
16
years of professional experience
Work History
Field Support Engineer
Pitney Bowes
11.2010 - 06.2024
- Strengthened client relationships, fostering trust through reliable communication and prompt resolution of issues.
- Expedited issue resolution by diligently identifying root causes and implementing appropriate corrective measures.
- Championed customer needs within the organization to drive product enhancements or additional support offerings.
- Trained and mentored junior engineers, providing guidance and direction.
- Recommended design changes, upgrades and replacements to improve systems performance.
Tier 1 Support
Cable One
10.2008 - 10.2010
- Documented resolutions in a concise manner, contributing to the improvement of the internal knowledge base.
- Handled sensitive client data responsibly, adhering to strict privacy policies and maintaining confidentiality at all times.
- Delivered exceptional customer service through active listening and empathetic problem-solving techniques.
- Developed strong working relationships with colleagues, fostering a positive work environment that encouraged collaboration and growth.
- Reduced call wait times by effectively prioritizing and managing Tier 1 technical support tasks.
Education
Associate of Applied Science - Computer Networking And Telecommunications
Fox Valley Technical College
Appleton, WIAssociate of Applied Science - PC Support And Repair
Fox Valley Technical College
Appleton, WISkills
- Field Service Management
- Remote Support
- Problem Resolution
- Customer Support
- Software Installation
- Network configuration
- Hardware Installation
4x4 off road wheeling, gaming, fishing, long drives through our beautiful state
Our state is so beautiful and he have a ton of public lands available to explore off the beaten path. I want to see the parts of Arizona that most people don't.
Interests
Timeline
Field Support Engineer
Pitney Bowes
11.2010 - 06.2024
Tier 1 Support
Cable One
10.2008 - 10.2010
Associate of Applied Science - Computer Networking And Telecommunications
Fox Valley Technical College
Associate of Applied Science - PC Support And Repair
Fox Valley Technical College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
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morning
afternoon
evening
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