GREGORY WIND
CINCINNATI
Summary
Dynamic Assistant Service Manager at Infiniti of Cincinnati, recognized for enhancing customer satisfaction through effective service planning and resolution of concerns. Skilled in staff training and development, I fostered strong client relationships, driving repeat business and loyalty. Adept at schedule coordination, I ensured timely maintenance completion and high-quality workmanship.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
Infiniti of Cincinnati
02.2013 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Followed up with customers during and after installations to verify satisfaction.
- Collaborated with sales staff to provide comprehensive support for new vehicle purchases and ongoing maintenance needs.
Wearhouse Labor
J & N Automotive Electrical
03.2008 - 09.2013
Education
Associate of Applied Science - AUTOMOTIVE
Cincinnati State Technical And Community College
Cincinnati, OH03-2011
Skills
- Customer service focus
- Staff training and development
- Service planning
- Schedule coordination
Accomplishments
Infiniti Award of Excellence year: 2024 &2025
Certification
- Automotive Repair Training - [Timeframe]
Timeline
Assistant Service Manager
Infiniti of Cincinnati
02.2013 - Current
Wearhouse Labor
J & N Automotive Electrical
03.2008 - 09.2013
Associate of Applied Science - AUTOMOTIVE
Cincinnati State Technical And Community College
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