Gregory Young
Sales Management, Marketing
Newburgh,NY
Summary
Dynamic medical psychology sales representative with a proven track record of achieving high sales percentages through a consultative, value-focused customer service approach. Developed innovative processes and systems to enhance customer satisfaction while conducting comprehensive in-home psychosocial assessments as Director of Addiction Services. Collaborated seamlessly with treatment teams to coordinate client care services, leveraging expertise as a Medical, Toxicology, and Mental Health consultant. Demonstrates exceptional multitasking abilities, superior problem-solving skills, and acute attention to detail in fast-paced environments; recognized for outstanding communication and interpersonal skills in multicultural settings.
Overview
15
15
years of professional experience
Work History
Sales Manager
FDE Ashley's Furniture
Yonkers , NY
08.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
BUSINESS DEVELOPMENT MANAGER
CLARITY LABS
Warren , NJ
11.2011 - 07.2024
- Created new processes and systems for increasing customer service satisfaction
- Developed highly empathetic client relationships; earned reputation for exceeding sales goals
- Organized weekly sales reports for the Sales Department to track product success
- Led sales calls with team members to establish sales and customer retention goals
- Achieved high sales percentage with a consultative, value-focused customer service approach
- Cross-trained and provided back-up for other customer service representatives as needed
- Managed quality communication, customer support and product representation for each client
- ACHIEVEMENT: Brought in over $2 million in billable sales.
BUSINESS DEVELOPMENT MANAGER
GULFSTREAM DIAGNOSTICS
Dallas , TX
10.2010 - 10.2017
- Organized weekly sales reports for the sales department to track product success
- Exceeded daily credit card application goals
- Worked under strict deadlines and responded to service requests and emergency call-outs
- Responded to general inquiries from members, staff, and clients
- Guaranteed positive customer experiences and resolved all customer complaints
- Kept abreast of rapidly evolving technology
- Generated leads for new sales through telephone and email contact with customers
- ACHIEVEMENT: Created new processes and systems for increasing customer service satisfaction.
- Generated new business with marketing initiatives and strategic plans.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
DIRECTOR OF SALES
SPECTOR LABORATORY
Deer Park , Florida
04.2016 - 10.2016
- Led sales calls with team members to establish sales and customer retention goals
- Scheduled an average of 10 appointments per week
- Grew customer base from 11 accounts to 32 accounts in 8 months
- Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews
- Monitored market conditions, product innovations and competitor activity and adjusted account sales approach to address the latest market developments
- Addressed customer question/concerns on products prices, availability, uses and credit terms
- Established 12 new accounts in only two months through successful client development
DIRECTOR OF PATIENT SERVICES / OPERATIONS
FOREST PSYCHIATRIC ASSOCIATES
Paramus , New Jersey
12.2014 - 03.2016
- Developed/shared best practices across company and optimized overall customer experience
- Identified inefficiencies and made recommendations for process improvements
- Charted, recorded, documented patient information, including service plans, treatment reports and progress notes to files
- Effectively managed time and caseloads based on 40-sessions per week
- Responded to crisis situations of severe mental health and behavioral issues
- Gathered information from families and social services agencies to develop treatment plans
- Conducted outreach, advocacy and rehabilitative services for standard cases and crisis intervention
- Consulted with psychiatrists about client medication changes, compliance issues and efficacy of medications
- Evaluated patients for psychiatric services and psychotropic medications
- Monitored patients prescribed psychotropic drugs to assess the medications’ effectiveness and side effects
- Developed comprehensive treatment plans for patients diagnosed with opioid addiction
- Executed appropriate risk-assessment and mitigation strategies
- Diagnosed mental health, emotional and substance abuse disorders
- Consulted with/developed appropriate treatment/rehabilitation plans for dual patient diagnoses
- ACHIEVEMENTS: Developed relevant policies for the identification of medically related social and emotional needs of clients.
CONSULTANT TO DETOX CENTER AND ADDICTION SERVICES
CARE POINT HOSPITAL - CHRIST HOSPITAL
Jersey City , New Jersey
05.2013 - 04.2015
- Shared expertise and knowledge in the field of Mental Health and Addiction
- Assisted in fulfilling the business goals of the hospital
- Worked with the hospital on the hiring of key employees for the Detox Unit
- Instrumental in creating the business model for the Detox Unit
- Developed strategies for hospital compliance
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Negotiated contracts and agreements on behalf of clients, securing favorable terms and conditions.
- Directed market entry strategies for clients looking to expand into new territories, ensuring compliance and cultural alignment.
DIRECTOR OF ADDICTION SERVICES
MEADOWLANDS HOSPITAL
Secaucus, New Jersey
02.2011 - 04.2013
- Directed client movement on and off the unit by documenting times/destinations of clients
- Responded to crisis situations of severe mental health and behavioral issues
- Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotion coping skills and functional living skills
- Recruited, hired and trained 45 new employees for Detox Center
- Managed, mentored, coached and trained a team of 15 professionals
- Performed many of the same duties as in Forest Psychiatric Associates, Paramus, NJ
- ACHIEVEMENTS: Surpassed revenue goals in four consecutive quarters. Executed integrated advertising campaigns across multiple media channels. Oversaw the development and launch of Meadowlands Detox Center.
Education
Bachelor of Science - Psychology
Union Institute & University
Cincinnati, OHBachelor of Science - Psychology
Marist College
Poughkeepsie, NY 05.2001 -
Skills
- Exceptional Sales
- Complex Project Negotiations
- Energetic and Dedicated
- Leadership
- Knowledgeable and Thorough
- Time Management
Sales operation
Business planning
Sales team training
New business development
Relationship building
Performance management
Territory sales management
Affiliations
American Psychological Association
Skill Sets
- Exceptional Sales
- Complex Project Negotiations
- Energetic and Dedicated
- Leadership
- Knowledgeable and Thorough
- Time Management
- Sound Judgment and Decision-Making
- Responsible and Dependable
- Efficient
- Superior Work Ethic
- Cross-cultural Sales Background
Training Conducted
- Trained Nursing Staff at Christ Hospital and Meadowlands Hospital on Addiction, Detox Treatment
- Trained Orexo Us Inc. Sales staff on Addiction Behavior and Protocols of Sales Calls
Military Experience
United States Army, E-5, 75 Charlie Finance Department
Timeline
Sales Manager
FDE Ashley's Furniture
08.2024 - Current
DIRECTOR OF SALES
SPECTOR LABORATORY
04.2016 - 10.2016
DIRECTOR OF PATIENT SERVICES / OPERATIONS
FOREST PSYCHIATRIC ASSOCIATES
12.2014 - 03.2016
CONSULTANT TO DETOX CENTER AND ADDICTION SERVICES
CARE POINT HOSPITAL - CHRIST HOSPITAL
05.2013 - 04.2015
BUSINESS DEVELOPMENT MANAGER
CLARITY LABS
11.2011 - 07.2024
DIRECTOR OF ADDICTION SERVICES
MEADOWLANDS HOSPITAL
02.2011 - 04.2013
BUSINESS DEVELOPMENT MANAGER
GULFSTREAM DIAGNOSTICS
10.2010 - 10.2017
Bachelor of Science - Psychology
Marist College
05.2001 -
Bachelor of Science - Psychology
Union Institute & University