Gregory Zacher
DuPont,WA
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
13
13
years of professional experience
Work History
Logistics Coordinator
Swire Shipping North America
07.2023 - Current
- Monitored export freight operations to establish timely delivery of containers.
- Generated documentation and information required for customer shipments.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Tracked orders and notified customers of status or potential delays.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
Guest Services Manager
Metropolitan Market
03.2022 - 07.2023
- Demonstrating exceptional service to every guest while leading a team of 30+ employees
- Enhanced internal communication by developing clear guidelines for interdepartmental collaboration related to guest requests or concerns.
- Supervised my team, ensuring adherence to policies, procedures, and top-notch customer service standards.
- Led weekly team meetings to communicate upcoming promotions and current metrics.
Field Service Representative
Zonar Systems
02.2019 - 03.2022
- Trained and educated customers around the United States and Canada on Zonar Products either on-site or via webinars
- Developed lasting relationships with clients through excellent communication and professionalism.
- Assisted engineering teams in refining product designs based on observations from the field installations or servicing experiences.
- Enhanced customer satisfaction by providing timely and efficient field service support.
Food and Beverage Manager
Kimpton Hotels And Restaurants – Hotel Vintage
09.2014 - 02.2016
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
Restaurant Manager
Kimpton Hotels And Restaurants – Hotel Monaco
08.2011 - 09.2014
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Education
Bachelor of Science - Physical Geography (Sciences)
Arizona State University
Tempe, AZ04.2007
Bachelor of Arts - Business
Lake Washington Institute of Technology
Kirkland, WA04.2025
Bachelor of Science - Associates of Science
Mesa Community College
Mesa, AZSkills
- Problem-Solving
- Logistics Analysis
- Shipment Coordination
- Inventory Management
- Interdepartmental Collaboration
- Microsoft Office expertise
- Company Procedure Adherence
- Punctual and Dependable
References
- Nicole virtue, Catering Manager, Willows Lodge, (206) 422-4607, nicole.virtue@willowslodge.com
- Ryan Hart, Director of Marketing, Spectra Venue Management, (206) 450-8212, ryan_hart@comcastspec.com
- Claire karlberg, Senior Application Consultant, Guide Technologies, (425) 501-3442, ckarlberg@guidetechnologies.com
Timeline
Logistics Coordinator
Swire Shipping North America
07.2023 - Current
Guest Services Manager
Metropolitan Market
03.2022 - 07.2023
Field Service Representative
Zonar Systems
02.2019 - 03.2022
Food and Beverage Manager
Kimpton Hotels And Restaurants – Hotel Vintage
09.2014 - 02.2016
Restaurant Manager
Kimpton Hotels And Restaurants – Hotel Monaco
08.2011 - 09.2014
Bachelor of Science - Physical Geography (Sciences)
Arizona State University
Bachelor of Arts - Business
Lake Washington Institute of Technology
Bachelor of Science - Associates of Science
Mesa Community College
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