Gregory Zacher
DuPont,WA
Summary
Dynamic logistics professional with proven track record at Swire Shipping North America, excelling in problem-solving and inventory management.
Overview
14
14
years of professional experience
Work History
Logistics & Exports
Swire Shipping North America
Puyallup, WA
07.2023 - Current
- Monitored export freight operations to ensure timely container deliveries.
- Generated essential documentation for customer shipments.
- Documented shipment activities and cargo movements for accurate tracking history.
- Tracked orders and informed customers of status updates or delays.
- Adapted to supply chain disruptions by creating contingency plans.
- Cultivated relationships with key vendors for improved pricing and negotiation terms.
- Collaborated with team members to achieve project goals and meet deadlines.
Guest Services Manager
Metropolitan Market
Kirkland, WA
03.2022 - 07.2023
- Delivered exceptional service to every guest while supervising a team of 30+ employees.
- Established clear communication guidelines to enhance interdepartmental collaboration on guest requests.
- Ensured strict adherence to policies and procedures, maintaining high customer service standards.
- Facilitated weekly team meetings to discuss promotions and review performance metrics.
Field Service Representative
Zonar Systems
Seattle, WA
02.2019 - 03.2022
- Trained customers across United States and Canada on Zonar products through onsite sessions and webinars.
- Fostered strong client relationships via effective communication and professionalism.
- Collaborated with engineering teams to refine product designs based on field observations.
- Delivered timely field service support to enhance customer satisfaction.
Food and Beverage Manager
Kimpton Hotels And Restaurants – Hotel Vintage
Seattle, WA
09.2014 - 02.2016
- Streamlined inventory management, minimizing waste and optimizing stock levels.
- Resolved customer complaints regarding food and beverage quality and service delivery.
- Designed staff training programs to improve service skills and boost efficiency.
- Oversaw hiring processes, selecting top talent to enhance team performance.
Restaurant Manager
Kimpton Hotels And Restaurants – Hotel Monaco
Seattle, WA
08.2011 - 09.2014
- Managed daily operations, ensuring efficiency, consistency, and quality in food and service delivery.
- Supervised staff through careful interviewing, selection, training, and ongoing support.
- Tracked daily sales transactions and invoices to maintain accurate financial reporting.
- Conducted performance evaluations to identify improvement areas and recognize outstanding achievements.
Education
Bachelor of Arts - Business
Lake Washington Institute of Technology
Kirkland, WA04-2026
Bachelor of Science - Physical Geography (Sciences)
Arizona State University
Tempe, AZ04.2007
Bachelor of Science - Associates of Science
Mesa Community College
Mesa, AZSkills
- Problem-solving and analysis
- Calm under pressure
- Logistics coordination
- Inventory oversight
- Interdepartmental collaboration
- Microsoft Office proficiency
- Adherence to company procedures
- Dependability and punctuality
- Self-Directed
- Multitasking
- First Aid/CPR
References
- Nicole virtue, Catering Manager, Willows Lodge, (206) 422-4607, nicole.virtue@willowslodge.com
- Ryan Hart, Director of Marketing, Spectra Venue Management, (206) 450-8212, ryan_hart@comcastspec.com
- Claire karlberg, Senior Application Consultant, Guide Technologies, (425) 501-3442, ckarlberg@guidetechnologies.com
Timeline
Logistics & Exports
Swire Shipping North America
07.2023 - Current
Guest Services Manager
Metropolitan Market
03.2022 - 07.2023
Field Service Representative
Zonar Systems
02.2019 - 03.2022
Food and Beverage Manager
Kimpton Hotels And Restaurants – Hotel Vintage
09.2014 - 02.2016
Restaurant Manager
Kimpton Hotels And Restaurants – Hotel Monaco
08.2011 - 09.2014
Bachelor of Arts - Business
Lake Washington Institute of Technology
Bachelor of Science - Physical Geography (Sciences)
Arizona State University
Bachelor of Science - Associates of Science
Mesa Community College