Gregory A. Jackson Sr
Information Technology
Laveen,AZ
Summary
Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 3-year record of building positive relationships with internal and external stakeholders.
Overview
9
9
years of professional experience
Work History
Information Technology Manager – Corporate Help Desk
Best Western International, Inc
Phoenix, AZ
07.2018 - Current
- Promote a high performing business environment by managing information technology solutions, administration, and support
- Ensure effective management and control in area of specialty by reviewing and approving policies, systems, methods, and procedures
- Motivate and develop staff by assessing strengths and weaknesses and providing appropriate developmental and training opportunities
- Continual development, implementation, and monitoring of service level agreements with customers, ensuring compliance and quick resolution of issues
- Communicate frequently with Directors to create effective cross-functional teams and make sure accuracy, problem solving and on-time task completion
Desktop Analyst
Insight Global, LLC
Phoenix, AZ
08.2016 - 07.2018
- Interpreted, evaluated, and resolved technical issues for 5,000+ internal end users pertaining to the operation of all hardware and software products including workstations (running Windows 7/10 OS & Apple Support), mobile devices/peripherals, VDI platforms and more
- Performed all functions required to install, configure, and evaluate computer software, apps, or upgrades on company owned information technology systems, including personal computers, tablets, virtual desktop clients, and connections to the data networks.
Productivity Sales and Support Consultant
GoDaddy.com LLC
Scottsdale, AZ
11.2013 - 08.2016
- Provided sales and technical support to GoDaddy customers via inbound telephone calls, specializing in all email platforms, including Microsoft Office 365, Outlook, and Outlook Web Access (OWA).
Computer Support Specialist
U-haul International Inc
Phoenix, AZ
12.2012 - 12.2013
- Provided remote support to U-Haul Marketing Company Support Specialists and/or end users of computer-based systems which comprise the U-Haul Wide Area Network (WAN)
- Support included analysis of all elements of the WAN such a software, power, computer equipment, modems, and printers.
Education
Executive Master of Business Administration -
University of Arizona – Eller College of Management
Bachelor of Science - Applied Psychology
Arizona State University – Polytechnic Campus
Skills
Documentation and reporting
Organization and Time Management
Written Communication
Analytical and Critical Thinking
MS Office
Cultural Awareness
Planning and Coordination
Waterfall methodology
Documentation Management
Quality assurance
Budget administration
Product development
Timeline
Information Technology Manager – Corporate Help Desk
Best Western International, Inc
07.2018 - Current
Desktop Analyst
Insight Global, LLC
08.2016 - 07.2018
Productivity Sales and Support Consultant
GoDaddy.com LLC
11.2013 - 08.2016
Computer Support Specialist
U-haul International Inc
12.2012 - 12.2013
Executive Master of Business Administration -
University of Arizona – Eller College of Management
Bachelor of Science - Applied Psychology
Arizona State University – Polytechnic Campus