Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
OperationsManager

Gregory Keller

Largo

Summary

Collaborative leader with 15 years of business development and strategic planning expertise. Passionate, hardworking problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Adept at implementing improvements to optimize efficiency in business operations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

VP, Business Strategy & Initiatives Manager

Bank of America, N.A.
04.2020 - Current
  • Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
  • Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
  • Directed marketing strategies to increase brand awareness, generate leads, and grow market share within highly competitive industries.
  • Implemented advanced data analytics tools to drive data-driven decision-making across all levels of the organization, leading to better business outcomes.
  • Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
  • Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.

VP, Treasury Product Sales Manager

Bank of America, N.A.
01.2013 - 04.2020
  • Developed and led efforts focused on identifying, prioritizing and executing key initiatives for corporate and small business organizations - with the intent to reduce client & associate impact while increasing efficiency rates.
  • Developed internal & external sales tools to drive revenue, efficiency ratio, and product understanding while simplifying complex sales & product processes.
  • Communicated project plans, tracking details, status updates and risk mitigation plans to cross-functional teams.
  • Hosted recurring monthly All Hand Calls, Treasury and International TM product trainings, segment initiatives, regional sales team meetings, etc.
  • Developed and led a monthly ‘Strategy Hour Forum’ that focused sharing key ideas, tips & tricks, suggestions, learning opportunities, innovation ideas, bank of the future vision, etc.
  • Identified & solved strategic gaps in process flows.
  • Automated internal processes to reduce over time spent and improve client and associate satisfaction.
  • Provides comprehensive business management analytics & routines to help drive performance, mitigate portfolio risks and drive good sales behavior.
  • Developed and implemented risk mitigation plan to reduce potential project delays and costs.

AVP, Treasury Solutions Analyst

Bank of America, N.A.
07.2008 - 01.2013
  • Partnered with Treasury Officer to price, sell & manage complex TM products, while following federal & state governance
  • Completed treasury reviews for Public Sector clients including writing ‘Request for Proposals’ (RFPs) if needed
  • Assisted in the Treasury training for Client Managers & led 3 of 5 Treasury Analyst Work Groups.
  • Enhanced team productivity by providing training and mentorship to junior staff members.
  • Improved customer satisfaction by streamlining processes and implementing new strategies.
  • Developed and maintained strong relationships with clients, resulting in increased business opportunities.
  • Managed projects efficiently, ensuring timely delivery and high-quality results.
  • Conducted thorough market research to identify trends and opportunities for business expansion.

AVP, Bankruptcy and Foreclosure Servicing

Bank of America, N.A.
  • Performs 3rd tier Quality Control (QC) for the execution of multiple mortgage documents for presentation in court
  • Nominated as President of P.R.I.D.E
  • (Event creation / Employee recognition)

Quality Auditor / Team Lead Customer Assistance

Bank of America, N.A.
  • Supervised 30-35 associates by answering high level associate questions, training associates, and directing work flow
  • Consistently ranked among the Nation’s highest in individual associate statistics
  • Nominated as Team Representative of “Associate Satisfaction Board” to ensure strong company-associate relationship
  • Performed daily audits of 300 site specific associates to maintain high quality work.

Education

Bachelor of Arts - Anthropology

The Pennsylvania State University
State College, PA
05.2009

High School Diploma -

Chartiers Houston High School
Houston, PA
01.2005

Skills

  • Risk Management
  • Industry Best Practices
  • Lead Generation
  • Resource Allocation
  • Process Improvement
  • Business Development
  • Data Analysis
  • Forecasting
  • Policy Implementation
  • Client Relationship Management
  • Tool management

Accomplishments

  • Inaugural David Darnell Award Winner for Innovation 2016
  • Developed 40+ Tools, many of which are still in use at Bank of America

Affiliations

  • Inter-Generational Employee Network
  • LGBT Ally
  • My Environment Tampa Bay

Timeline

VP, Business Strategy & Initiatives Manager

Bank of America, N.A.
04.2020 - Current

VP, Treasury Product Sales Manager

Bank of America, N.A.
01.2013 - 04.2020

AVP, Treasury Solutions Analyst

Bank of America, N.A.
07.2008 - 01.2013

AVP, Bankruptcy and Foreclosure Servicing

Bank of America, N.A.

Quality Auditor / Team Lead Customer Assistance

Bank of America, N.A.

Bachelor of Arts - Anthropology

The Pennsylvania State University

High School Diploma -

Chartiers Houston High School

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