Gregory Lee
Rowena,TX
Summary
I worked many years in Internet Technology providing hardware, software and customer support. I have built computers from the chassis up to keyboards, mouse and video peripherals. I have connected international companies from around the world to home based Microsoft Office and internal software products. I have worked in customer support from inexperienced personnel to CEO's, VP's and managers. I have worked with many Microsoft products including MS Office 365 and Microsoft Exchange.
Overview
13
13
years of professional experience
Work History
Shipping Assistant
Imperial Group Mfg
07.2022 - 08.2023
- Prepared necessary documentation for international shipments while complying with customs requirements and regulations.
- Consistently met or exceeded company performance metrics while handling high volumes of daily shipments.
Truck Driver
Many Employers
03.2013 - 07.2022
- I drove for several different truck companies cross country
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Customer Support Director
Thumbtechs
12.2010 - 03.2013
- Managed a team of customer support representatives, providing ongoing training and development opportunities.
- Streamlined the customer support process for faster resolution times and improved customer experience.
- Established a positive work environment for the support team, fostering open communication channels and boosting employee morale.
Education
Music -
Kilgore College
Kilgore, Texas05.1974
Skills
- Customer Service/Support
Timeline
Shipping Assistant
Imperial Group Mfg
07.2022 - 08.2023
Truck Driver
Many Employers
03.2013 - 07.2022
Customer Support Director
Thumbtechs
12.2010 - 03.2013
Music -
Kilgore College
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