TONIA HERMANN
Augusta,MI
Summary
Enthusiastic and skilled Clerk knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Experienced with database, ERP and word processing software.
Overview
21
21
years of professional experience
Work History
Shipping Assistant
Classical Numismatic Group, LLC
11.2025 - 04.2026
- Supported daily shipping operations, ensuring accurate and timely order fulfillment.
- Communicated professionally via phone and email to address client inquiries.
- Processed status changes for auction inventory with high attention to detail.
- Maintained organized invoice and shipping documentation systems.
- Delivered secure bank deposits and coordinated USPS mail shipments.
Cashier / Self-Checkout Associate
Walmart
08.2025 - 11.2025
- Assisted high volumes of customers in Self-Checkout, ensuring efficient transactions.
- Handled cash and electronic payments with accuracy and accountability.
- Verified photo identification for tobacco purchases in compliance with regulations.
- Monitored checkout area to prevent theft and reduce shrink.
- Maintained organized, fully stocked front-end areas.
Shipping Lead
Senneca Holdings / Chase Industries
10.2022 - 06.2025
- Led daily shipping operations while collaborating across warehouse teams.
- Resolved shipping discrepancies and customer delivery concerns promptly.
- Generated bills of lading, shipping labels, and documentation with precision.
- Built strong working relationships with freight carriers to ensure timely deliveries.
- Maintained accurate inventory and tracking records.
- Supported and trained team members on shipping procedures and safety standards.
Post-Closing Auditor / Post-Closing Specialist
Amerifirst Home Mortgage
06.2020 - 10.2022
- Audited loan documents for compliance and accuracy prior to funding.
- Communicated with title companies and closers to resolve documentation errors.
- Managed high-volume email and phone correspondence professionally.
- Maintained strict confidentiality of financial and borrower information.
Exterior Home Cleaning - Crew Lead
The Canopeum
03.2015 - 03.2020
- Led team members while ensuring customer satisfaction and service quality.
- Addressed customer concerns and resolved complaints professionally.
- Managed invoicing and payment collection.
- Maintained safety compliance and operational standards.
CNA (Not Certified)
Life Care Centers of Plainwell
06.2018 - 09.2018
- Provided direct patient care including bathing, feeding, and mobility support.
- Monitored and reported changes in patient condition to nursing staff.
- Maintained HIPAA compliance and infection control standards.
- Delivered compassionate support to patients and families.
Call Center Representative
Accreative Health
10.2014 - 01.2015
- Managed high call volumes while providing empathetic customer support.
- Updated medical billing and insurance information accurately.
- Resolved patient concerns with professionalism and clarity.
Greeter
Bronson Methodist Hospital
03.2007 - 10.2014
- Assisted visitors and patients with navigation and inquiries.
- Maintained visitor flow and security compliance in controlled units.
- Provided welcoming, professional front-line service in a hospital setting.
Cleaning Team Leader
Molly Maid
01.2005 - 02.2007
- Supervised cleaning teams while maintaining high service standards.
- Ensured customer satisfaction and repeat business.
- Safely handled cleaning chemicals and equipment.
Education
Certified Nursing Assistant Program -
Comstock Compass High School
Kalamazoo, MIGeneral Education - undefined
Kalamazoo Valley Community College
High School Diploma - undefined
Galesburg-Augusta High School
Galesburg, MISkills
- Customer Service & Client Relations
- Conflict Resolution
- Cash Handling & POS Systems
- HIPAA & Confidentiality Compliance
- Inventory & Documentation Accuracy
- Team Leadership & Training
- Problem Solving
- Microsoft Word & Excel
- Medical Records & Billing Support
- Verbal & Written Communication
- International shipping
- Shipment preparation
- Load planning
- Route planning
- Invoicing and billing
- Order tracking
- Customer service
Timeline
Shipping Assistant
Classical Numismatic Group, LLC
11.2025 - 04.2026
Cashier / Self-Checkout Associate
Walmart
08.2025 - 11.2025
Shipping Lead
Senneca Holdings / Chase Industries
10.2022 - 06.2025
Post-Closing Auditor / Post-Closing Specialist
Amerifirst Home Mortgage
06.2020 - 10.2022
CNA (Not Certified)
Life Care Centers of Plainwell
06.2018 - 09.2018
Exterior Home Cleaning - Crew Lead
The Canopeum
03.2015 - 03.2020
Call Center Representative
Accreative Health
10.2014 - 01.2015
Greeter
Bronson Methodist Hospital
03.2007 - 10.2014
Cleaning Team Leader
Molly Maid
01.2005 - 02.2007
General Education - undefined
Kalamazoo Valley Community College
High School Diploma - undefined
Galesburg-Augusta High School
Certified Nursing Assistant Program -
Comstock Compass High School