TASHEIKA GORDON
George Town,Grand Cayman
Summary
Reliable and detail-oriented professional with over six years of experience in customer service, administrative support, and operations coordination. Skilled in handling high volumes of documentation, resolving customer concerns, and maintaining accurate records in fast-paced environments. Known for strong communication, professionalism, and the ability to remain calm under pressure while delivering excellent service. Holds an Associate of Arts in Business Administration and a Certificate in Human Resource Management, with knowledge of payroll processes, employee relations, and conflict resolution.
Overview
10
10
years of professional experience
Work History
Customer Service & Shipping Coordinator
Island Companies Ltd
Grand Cayman
08.2025 - Current
- Provide professional and empathetic customer service, resolving enquiries and concerns in a timely manner
- Manage shipping documentation for inbound and outbound shipments, ensuring accuracy and compliance
- Coordinate with vendors, shipping partners, and internal departments to support efficient operations
- Process purchase orders, item creation, and inventory-related transactions
- Track and reconcile jewellery repairs, returns, and vendor credits, ensuring accurate record-keeping
- Maintain organized records to support inventory accuracy and reporting
- Manage the company’s shared email inbox, ensuring timely and appropriate responses to enquiries
Shipping & Receiving Clerk
Island Companies Ltd
Grand Cayman
07.2023 - 07.2025
- Verified receiving entries to ensure accuracy in landed costs, account coding, and invoice matching
- Coordinated inbound and outbound shipments, ensuring proper documentation and timely delivery
- Served as a key point of contact for shipping companies, brokers, and internal teams
- Prepared airway bills and tracked shipments for both local and international logistics
- Maintained inventory records, including tagging, tracking, and stock movement
- Supported stock takes, inventory transfers, and write-offs for damaged goods
- Worked closely with buyers to ensure purchase orders aligned with invoices and compliance requirements
Sales Representative
Digicel Cayman Ltd
Grand Cayman
09.2022 - 06.2023
- Provided frontline customer support, assisting customers with product and service enquiries
- Maintained accurate customer records and updated internal systems
- Assisted with service activations and issue resolution
- Built strong customer relationships through clear communication and problem-solving
- Consistently met performance expectations in a high-volume, target-driven environment
Receptionist
Pure Beauty Salon
Grand Cayman
11.2019 - 02.2020
- Managed front desk operations, including answering calls, scheduling appointments, and greeting clients
- Handled customer enquiries and ensured a positive client experience
- Processed payments, performed basic bookkeeping, and completed daily banking transactions
- Maintained inventory of supplies and coordinated ordering when needed
Sales Executive / Administrative Assistant
ABC Marketing
Jamaica
04.2018 - 08.2019
- Supported administrative and sales operations, including reporting, scheduling, and client communication
- Maintained accurate records and prepared business documents
- Assisted with customer follow-ups and general office coordination
- Provided day-to-day administrative support to ensure smooth operations
Administrative Assistant
Corgavanna
Jamaica
01.2016 - 02.2018
- Provided administrative support including document preparation, data entry, and records management
- Processed payroll information, tracked employee leave, and maintained accurate employee records
- Assisted with preparation of reports, correspondence, and office documentation
- Supported daily office operations to ensure efficiency and organization
Education
LLB Hons -
University of London
London04.2026
Certificate - Human Resource Management
University of the Commonwealth Caribbean
01.2025
Associate of Arts - Business Administration
University College of the Cayman Islands
01.2023
High School Diploma -
Foga Road High School
JamaicaSkills
- Customer Service & Client Relations
- Administrative Support & Data Entry
- Complaint Handling & Resolution
- Documentation & Records Management
- Inventory & Logistics Coordination
- Microsoft Office (Excel, Word, Outlook)
- Systems: Citrix, Bertline, CounterPoint, M-Files, NAV
- Payroll Support & Basic Bookkeeping
- Communication & Team Collaboration
- Time Management & Multitasking
Websites
Timeline
Customer Service & Shipping Coordinator
Island Companies Ltd
08.2025 - Current
Shipping & Receiving Clerk
Island Companies Ltd
07.2023 - 07.2025
Sales Representative
Digicel Cayman Ltd
09.2022 - 06.2023
Receptionist
Pure Beauty Salon
11.2019 - 02.2020
Sales Executive / Administrative Assistant
ABC Marketing
04.2018 - 08.2019
Administrative Assistant
Corgavanna
01.2016 - 02.2018
LLB Hons -
University of London
Certificate - Human Resource Management
University of the Commonwealth Caribbean
Associate of Arts - Business Administration
University College of the Cayman Islands
High School Diploma -
Foga Road High School