Summary
Overview
Work History
Education
Skills
Certification
Technical Proficiencies
Timeline
Generic

JORDAN T. HIGHTOWER

Lilburn,GA

Summary

Resourceful and detail-oriented Office Administrator with proven experience in operations coordination, scheduling, inventory tracking, and vendor communications. Adept at streamlining daily workflows, managing service requests, and supporting teams across high-volume environments. Recognized for delivering strong administrative support, maintaining accurate records, and solving problems in real time. Proficient in Microsoft Office, SAP, and job scheduling software.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service/ Installation Coordinator

Service Pros Installation Group
09.2024 - Current
  • Coordinate with suppliers and warehouse teams to ensure materials are picked up, delivered, and ready for install
  • Create and maintain an accurate daily and weekly job schedule for installers across multiple job sites
  • Track and manage inventory flow related to scheduled jobs, pickups,and returns
  • Monitor installer capacity and assign jobs efficiently to maximize productivity
  • Process and manage warranty service requests, coordinating inspections, materials, and resolution
  • Maintain detailed records of deliveries, installations, and service calls for reporting and quality control
  • Troubleshoot logistical issues in real time to prevent delays and ensure smooth operations
  • Utilized Software to maintain and update customer information, repair logs and inventory.
  • Collaborated with sales representatives to ensure accurate project scope, resulting in smooth installations and satisfied clients.
  • Improved installation processes by streamlining coordination efforts and enhancing communication among team members.
  • Analyzed performance data to identify areas for improvement in installation processes, leading to more effective resource allocation.
  • Assisted in hiring and training new installers, contributing to a skilled and efficient workforce.
  • Developed contingency plans for potential issues during installations, reducing downtime and minimizing project delays.
  • Evaluated installer performance regularly through site inspections and client feedback, identifying opportunities for professional development or additional training courses as necessary.

Installation Coordinator

Closets by Design
04.2022 - 09.2024
  • Created and maintained daily and weekly installer job schedules across multiple sites.
  • Coordinated warehouse pickups and deliveries to ensure timely job readiness.
  • Managed service requests and warranty issues from inspection through resolution.
  • Tracked inventory flow for scheduled jobs, returns, and part replacements.
  • Assigned installation jobs based on installer capacity and timelines to boost productivity.
  • Troubleshoot scheduling and delivery issues in real time to prevent delays.
  • Maintained detailed logs of installations, service calls, and materials for reporting purposes.

Parts & Supplies Specialist

Global Electronic Services
04.2021 - 04.2022
  • Processed orders, invoices, and payments while maintaining accurate account records.
  • Researched, sourced, and procured rare and specialized parts across vendor networks.
  • Maintained supplier relationships and ensured part specifications met company needs.
  • Performed inventory management including stocking, reordering, and auditing.
  • Assisted with payroll timekeeping, employee scheduling, and support documentation.
  • Handled high-volume data entry and system updates for inventory and purchase orders.

Education

HVAC Certification - undefined

Altius Career College
03.2022

B.A. - Communications

Miles College
Fairfield, AL
05.2020

Skills

  • Office Operations & Scheduling
  • Inventory Tracking & Reporting
  • Administrative Support
  • Customer Service & Client Relations
  • Document Control & Filing Systems
  • Purchase Orders & Supplies Management
  • Vendor & Warehouse Coordination
  • Data Entry & Recordkeeping
  • Project & Installation Management
  • Timekeeping & Payroll Support
  • Project closeout
  • Health and safety compliance
  • Deadline oriented
  • Scheduling coordination
  • Meeting facilitation

Certification

  • OSHA 10 Certified
  • EPA Certified
  • Forklift Certified

Technical Proficiencies

  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • SAP
  • CBD Data Entry Systems
  • Google Workspace
  • Zoom
  • Asana
  • Trello (if used)

Timeline

Customer Service/ Installation Coordinator

Service Pros Installation Group
09.2024 - Current

Installation Coordinator

Closets by Design
04.2022 - 09.2024

Parts & Supplies Specialist

Global Electronic Services
04.2021 - 04.2022

HVAC Certification - undefined

Altius Career College

B.A. - Communications

Miles College

Similar Profiles

  • Christy AdkinsChristy Adkins

    Administrative Assistant & Customer Service at PGA Lawn CareAdministrative Assistant & Customer Service at PGA Lawn Care

  • Tyler WilliamsTyler Williams

    Property Inspector at Mueller ReportsProperty Inspector at Mueller Reports

  • Janet JohnsonJanet Johnson

    Process Operator at SunivaProcess Operator at Suniva

  • Michael RitcheyMichael Ritchey

    <ul> <li>Managed and prioritized service requests to meet customer deadlines and expectations. Maintain detailed written records, and provide audit reports on customer equipment. Update asset databases and other internal systems. Rack and stack customer equipment in data center environments, and install circuits requiring advanced fiber terminations using a fusion splicer. Set up telecom cabinets, fiber trays, and cage wiring for customer equipment. Perform installation, testing, and modification of cross-connects, including coax, fiber, twisted pair copper, and other cabling, according to SOPs. Support standard data center cross-connect work orders (installs, terminations, modifications). Install 'across-connect' circuits, such as switched or multiplexed circuits. Troubleshoot fiber and copper circuits, and collaborate with the networking team as needed. Work with customers to resolve issues, supporting standard testing and installations of their assets. Regularly communicate with customers, providing updates and troubleshooting support. Deliver exceptional customer service, and raise any issues to the appropriate teams. Provide on-site support, including access control, and escorting services for customers. Support customers with inbound and outbound shipments, including inventory management, and staging.</li> </ul> at Equinix Data Center<ul> <li>Managed and prioritized service requests to meet customer deadlines and expectations. Maintain detailed written records, and provide audit reports on customer equipment. Update asset databases and other internal systems. Rack and stack customer equipment in data center environments, and install circuits requiring advanced fiber terminations using a fusion splicer. Set up telecom cabinets, fiber trays, and cage wiring for customer equipment. Perform installation, testing, and modification of cross-connects, including coax, fiber, twisted pair copper, and other cabling, according to SOPs. Support standard data center cross-connect work orders (installs, terminations, modifications). Install 'across-connect' circuits, such as switched or multiplexed circuits. Troubleshoot fiber and copper circuits, and collaborate with the networking team as needed. Work with customers to resolve issues, supporting standard testing and installations of their assets. Regularly communicate with customers, providing updates and troubleshooting support. Deliver exceptional customer service, and raise any issues to the appropriate teams. Provide on-site support, including access control, and escorting services for customers. Support customers with inbound and outbound shipments, including inventory management, and staging.</li> </ul> at Equinix Data Center

CREATE PROFILE
JORDAN T. HIGHTOWER