Melissa L. Moore

• Oversaw daily tax office operations, team workflow, and client scheduling to ensure efficiency during peak tax season. • Prepare accurate individual and small business tax returns (including Schedule C self-employment filings) while maintaining full regulatory compliance.

• Conducted quality reviews of client tax documentation, reducing errors and minimizing audit risk.

• Prepared and filed individual and business tax returns with accuracy.
• Researched tax regulations and guidelines to ensure compliance.
• Assisted clients with tax-related inquiries and provided expert guidance.

• Coordinated tax season preparations, researching and implementing new procedures to improve compliance and efficiency.
• Developed and implemented production schedules to ensure timely completion of projects.
• Supervised daily production operations to ensure workflow efficiency and compliance.
• Collaborated with cross-functional teams to streamline production processes and improve coordination.
• Resolved production issues promptly to maintain workflow continuity and team morale.
• Reviewed production orders, schedules, delivery dates, and inventory levels to determine product availability.
• Cultivated communication among senior managers and floor supervisors to encourage optimal productivity.
• Processed and e-filed tax returns, including W3, W2, 1096, 1099, and payroll forms to meet filing deadlines.

• Directed daily office operations and led high-performing teams across multiple locations, maxing target and bonus goals exceeding $360,000 per office.

• Drove substantial revenue growth, expanding the Camp Springs location by 50% in 2015 and growing the Hyattsville office by 10% year-over-year.

• Supervised and coached tax office associates, developed local marketing strategies, and managed staffing schedules to enhance team effectiveness.

• Prepared accurate and complete tax returns for complex individual and business clients, ensuring compliance and maximizing client satisfaction.

• Managed daily store operations, monitored staff sales quotas, processed weekly payroll, and ensured accurate financial balancing and deposits.

• Conducted team meetings and coaching sessions, aligning efforts to achieve monthly bonus targets.

• Supervised daily operations to ensure smooth store functionality.
• Trained and mentored staff in customer service techniques.
• Assisted in inventory management and stock replenishment processes.

Coordinated clerical operations and addressed client case inquiries while providing administrative support across 4 departments.

• Assisted clients with application processes for social services programs.
• Coordinated outreach events to educate the community on available services.
• Maintained accurate records of client interactions and service referrals.

Handled commercial deposits/withdrawals, cash drawer, and vault auditing while adhering to banking regulations.

• Supervised daily operations of teller line and staff performance.
• Trained new tellers on banking procedures and customer service standards.
• Managed cash flow and ensured accuracy of daily transactions.