Matthew Roumain
Atlanta,GA
Summary
Driven and adaptable professional with extensive experience in operations, logistics, customer service, and multi-channel business management. Recognized for strong attention to detail, rapid learning ability, and a solutions-focused mindset. Skilled in coordinating warehouse workflows, improving customer satisfaction, supporting retail operations, and managing day-to-day business functions. Effective in both collaborative and independent roles, with proven interpersonal communication and problem-solving abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shipping & Procurement Coordinator
Muurswagg
Atlanta, GA
04.2025 - Current
- Coordinate daily order fulfillment to ensure accurate, timely delivery of apparel items.
- Manage inventory intake, quality checks, stock organization, and warehouse cleanliness.
- Handle large-volume pickups and drop-offs with USPS, FedEx, UPS, and UCL.
- Process returns, exchanges, and refunds while maintaining customer satisfaction.
- Provide customer support through online portals and communication channels.
- Maintain a streamlined warehouse environment to support high-volume operations.
Co-Owner & Operator
ODDS Atelier
Memphis, TN
05.2021 - 01.2025
- Oversaw daily operations of a brick-and-mortar fashion boutique and event space.
- Managed vendor relations, purchasing, inventory control, and merchandising.
- Delivered high-quality, personalized customer service in-store and online.
- Directed digital marketing, e-commerce operations, and social media campaigns.
- Coordinated monthly events, artist showcases, pop-ups, and private functions.
- Collaborated with photographers, videographers, stylists, and content creators.
- Created marketing strategies and advertising campaigns to drive brand visibility.
- Handled business administration including taxes, billing, scheduling, and facility management.
- Key Highlights: Built a self-funded startup into a recognized creative hub in downtown Memphis.
- Partnered with the Memphis Grizzlies to produce exclusive apparel collections sold in FedExForum and distributed by Fanatics.
- Organized collaborations with HipHop Weekly, Roc Nation and celebrity stylists.
- Featured in multiple local and national publications.
Patient Consultant
MedPartners, Inc.
Memphis, TN
04.2016 - 01.2022
- Provided professional guidance to injured federal workers—primarily USPS employees—regarding OWCP processes and federal injury claims.
- Assisted clients with completing, filing, and understanding required documentation.
- Developed marketing strategies and organized outreach events to build clinic visibility.
- Presented at union meetings and large employee assemblies.
- Supported patient intake, communications, and case documentation.
Education
Accounting -
Hinds Community College
Jackson, MS01.2007
Business Administration -
Broward Community College
Davie, FL01.2006
Business Administration -
Mississippi State University
Starkville, MS01.2005
High School Diploma -
Clinton High School
Clinton, MS01.2004
Skills
- Operations & logistics support
- Inventory management & procurement
- Customer service & client relations
- Warehouse coordination & workflow optimization
- Digital marketing support
- Event coordination
- Problem-solving & conflict resolution
- Multichannel retail operations
- Administrative & organizational management
- Microsoft Word
- Google Docs & Sheets
- Shopify (Admin, Orders, POS)
- Canva
- ChatGPT & AI productivity tools
- Shipping platforms & POS systems
Certification
Health & Life Insurance Producer, Multi-State, TN, NM, CO, OH, MI, WA, TX, SC, MD, 21239532, 06/30/26
Additional Experience And Recognition
- Featured in local and national publications including Courier Magazine and Memphis Business Journal.
- Volunteered with youth programs and offered event space for community holiday giveaways with the Memphis Grizzlies and other organizations.
- Broad international experience: lived abroad as an international contractor for KBR (Kellogg, Brown & Root) in Iraq (2008–2014) and lived in Costa Rica.
- Skilled in working with diverse populations and multicultural environments.
Projects And Business Ventures
ODDS Atelier, Retail Startup & Event Space (Co-Founder), Developed a self-funded clothing boutique and creative event space known for its cultural impact in downtown Memphis., Hosted consistent community events and brand activations., Partnered with major organizations including the Memphis Grizzlies and Roc Nation., Produced limited-edition apparel collections sold at FedExForum and through Fanatics., Gained press recognition in Memphis Business Journal, Courier Magazine, and other outlets.
Professional Title
Operations & Client Services Specialist
Timeline
Shipping & Procurement Coordinator
Muurswagg
04.2025 - Current
Co-Owner & Operator
ODDS Atelier
05.2021 - 01.2025
Patient Consultant
MedPartners, Inc.
04.2016 - 01.2022
Accounting -
Hinds Community College
Business Administration -
Broward Community College
Business Administration -
Mississippi State University
High School Diploma -
Clinton High School