MATTHEW ROUMAIN
Atlanta,GA
Summary
Claims-focused insurance professional with experience supporting claims intake, inbound customer calls, claim documentation, coverage explanation, and case follow-up in regulated environments. Background includes workers' compensation support, Property & Casualty exam passed, multi-state insurance licensing, and high-volume operational roles requiring accuracy, compliance, and detailed file management. Proven ability to manage multiple active cases, communicate clearly with insureds and claimants, and maintain compliant claim files within structured workflows.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Shipping & Procurement Coordinator
Muurswagg
Atlanta, GA
04.2025 - Current
- Process and track a high volume of customer orders and related documentation
- Handle inbound customer communications regarding shipment status, delivery issues, and returns
- Maintain accurate records and follow up on unresolved cases
- Coordinate with third-party carriers to investigate delivery issues and billing discrepancies
- Use multiple software applications to track case status, document outcomes, and update records
- Manage competing priorities while maintaining accuracy, timeliness, and responsiveness
Owner / Operations Coordinator
ODDS Atelier
Memphis, TN
05.2021 - 01.2025
- Managed daily operations including customer inquiries, order issues, refunds, and follow-ups
- Acted as primary point of contact for customers across phone, email, and online platforms
- Investigated issues, gathered details, and resolved cases through communication and follow-through
- Maintained customer records, transaction histories, and supporting documentation
- Worked in a fast-paced environment handling multiple open cases concurrently
Patient Consultant - Workers' Compensation Support
MedPartners, Inc.
Memphis & Nashville, TN
04.2016 - 01.2022
- Supported workers' compensation claims including claim intake, documentation, and ongoing follow-up
- Served as primary point of contact for injured workers regarding claim processes, treatment coordination, and coverage questions
- Took inbound calls and responded to inquiries from patients, employers, and internal teams
- Explained claim processes, required documentation, and next steps to involved parties
- Coordinated communication between injured employees, employers, clinics, and internal staff
- Maintained accurate claim files, case notes, and correspondence within internal systems
- Utilized internal case management systems to document claim activity, correspondence, and follow-up
- Managed a high volume of active cases while meeting quality and compliance standards
- Ensured documentation and communication complied with applicable healthcare and employment regulations
Fuel Distribution Systems Operator
KBR (LOGCAP III)
Al Asad Air Base, Iraq
05.2008 - 12.2011
- Maintained operational logs, reports, and required documentation
- Followed strict safety, compliance, and procedural standards
- Operated in a regulated, high-accountability environment
- Supported daily operations requiring accuracy, reliability, and attention to detail
Education
Accounting Coursework -
Hinds Community College
Jackson, MSBusiness Administration Coursework -
Broward Community College
Davie, FLBusiness Administration Coursework -
Mississippi State University
Starkville, MSHigh School Diploma -
Clinton High School
Clinton, MSSkills
- Claims intake and claim file documentation
- Inbound customer calls and case handling
- Claim inventory management and follow-up
- Coverage explanation and next-step guidance
- Customer communication
- Claim documentation and correspondence
- High-volume case management
- Regulatory and compliance awareness
- Multi-state insurance environment
- Microsoft Office
- Google Workspace
- Claims management and case tracking systems
- Case management and diary / follow-up tracking
- CRM and customer communication platforms
- Document management and electronic file systems
- Multi-application workflows in regulated environments
- Microsoft Word
- Excel
- Outlook
Certification
- Property & Casualty Insurance Exam, PASSED, Licensing in progress
- Licensed Life & Health Insurance Producer, TN, NM, CO, OH, MI, WA, TX, SC, MD, 21239532, 06/30/26
- OSHA Coursework Completed
- Former HazMat Certification
- Department of Defense Contractor - LOGCAP III
Systems And Tools
- Claims management and case tracking systems
- Case management and diary / follow-up tracking
- CRM and customer communication platforms
- Document management and electronic file systems
- Multi-application workflows in regulated environments
- Microsoft Word, Excel, Outlook
- Google Workspace
Timeline
Shipping & Procurement Coordinator
Muurswagg
04.2025 - Current
Owner / Operations Coordinator
ODDS Atelier
05.2021 - 01.2025
Patient Consultant - Workers' Compensation Support
MedPartners, Inc.
04.2016 - 01.2022
Fuel Distribution Systems Operator
KBR (LOGCAP III)
05.2008 - 12.2011
Accounting Coursework -
Hinds Community College
Business Administration Coursework -
Broward Community College
Business Administration Coursework -
Mississippi State University
High School Diploma -
Clinton High School