Tu Nhat Hang

• Welcomed customers, took orders, and handled transactions with professionalism.
• Provided recommendations and guiding customers to the best options.
• Prepared bubble tea and specialty drinks with consistent quality and presentation.
• Maintained ingredient stock and supported smooth daily operations.
• Built positive customer relationships that encouraged repeat business.

As a Nail Technician:

• Performed professional manicures, pedicures, gel and acrylic services.
• Maintained cleanliness and sanitation of workstations and tools according to health and safety regulations.
• Recommended nail treatments, products, and aftercare to clients.
• Stayed updated with the latest trends and techniques in nail art and care.
• Built lasting relationships with clients to encourage repeat business.

As a Receptionist and Front-desk Coordinator:

• Greeted clients with professionalism upon arrival.
• Answered phone calls, responded to inquiries, and managed appointment bookings.
• Processed transactions (payments, gift cards, etc.) and maintained accurate client records.
• Maintained cleanliness and organization of the reception and waiting area.
• Supported daily operations by coordinating with technicians and managing schedules.
• Assigned customers to nail technicians to ensure smooth service flow.

• Designed and taught ESL lessons tailored to help students build real confidence in their English skills.
• Brought variety to the classroom by integrating technology and creating interactive online activities.
• Monitored student progress through assignments, tests, and personalized feedback.
• Contributed to pte.tools, a PTE practice platform, by adding updated exam questions and helping develop an AI coach that gives learners scoring insights and study tips.
• Guided students and parents with practical advice on learning English and preparing for the PTE exam.
• Shared knowledge beyond the classroom through educational posts and livestreams on Facebook.

The PTE (Pearson Test of English Academic) is an internationally recognized English test used for study abroad, immigration, and professional goals. It measures all four core skills — speaking, writing, reading, and listening.

• Directly organized English classes of different levels to students, tailoring lessons to meet students' needs.
• Prepared teaching materials and syllabi for all classes to support effective learning.
• Managed students and teachers of all classes, ensuring a smooth classroom environment.
• Managed and prepared teaching schedules and teaching contents for native English teachers.
• Updated and applied new knowledge and teaching methods in classes.
• Handled questions and concerns of parents and students about progress and teaching quality.
• Directed market expansions to propel business forward.

• Assisted teachers and students in classes.
• Prepared teaching materials and tools.
• Maintained energy and enthusiasm in fast-paced environment.
• Analyzed data and suggested ideas to identify opportunities for improvement on teaching contents and approaches.
• Participated in team-building activities to enhance working relationships.
• Communicated with teachers and parents about students' study progress.