Summary
Overview
Work History
Education
Skills
Certification
Timeline
PERSONALITY STRENGTHS
Generic

Stephanie Vaughn

Crossville,TN

Summary

Dynamic Customer Service Specialist with over 7 years of experience in the hospitality and service industries, offering expertise in customer service, reservation management, and payment processing. A proven track record in front desk operations and inventory management demonstrates a commitment to enhancing guest experiences while driving operational efficiency. Recognized for exceptional communication skills and the ability to thrive in high-pressure environments, ensuring seamless service delivery. A composed and hands-on approach fosters trust and satisfaction among clients and colleagues, contributing to a positive work atmosphere.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Front Desk | Customer Service

Deer Run RV Resort
11.2023 - 05.2025
  • Managed front desk operations at a popular RV resort, ensuring seamless guest experiences and efficient reservation management.
  • Answer incoming calls and make outgoing calls to assist guests.
  • Make reservations and handle check-in and check-out procedures with precision.
  • Process payments from customers and accurately input data into rent manager.
  • Manage POS and inventory for the entire store, ensuring stock levels meet demand.
  • Assist with new owner packets and input gate pass numbers in Door King system.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Strengthened communication skills through regular interactions with others.

Server | Guest Relations

Cracker Barrel
07.2016 - 01.2022
  • Provided exceptional service in a fast-paced restaurant environment, fostering strong guest relationships and ensuring customer satisfaction.
  • Executed effective communication between guests and coworkers, enhancing service efficiency.
  • Was promoted to P-4, demonstrating leadership and commitment to guest satisfaction.
  • Developed close guest relations, contributing to repeat business and customer loyalty.

Education

High School -

McGavock High School
Nashville, TN
05-2003

Certificate - Phlebotomy

Roane State Community College
Knoxville, TN
10-2022

Skills

  • Check-in and Check-out Procedures
  • Efficiency
  • Front Desk Operations
  • Inventory Management
  • Multi-tasking
  • Payment Processing
  • Phone Etiquette
  • Point of Sale (POS) Operations
  • Reservation Management
  • Customer Service
  • Hospitality Service
  • Customer Service Training
  • Customer Service Desk
  • Hospitality Management
  • Inbound Calls
  • Friendly, positive attitude
  • Problem-solving
  • Time management
  • Attention to detail

Certification

  • Certificate in Phlebotomy
  • Roane State Community

Timeline

Front Desk | Customer Service

Deer Run RV Resort
11.2023 - 05.2025

Server | Guest Relations

Cracker Barrel
07.2016 - 01.2022

High School -

McGavock High School

Certificate - Phlebotomy

Roane State Community College

PERSONALITY STRENGTHS

  • Conventional: Adheres to established processes and methods
  • Flexible: Adaptable while maintaining stability and success
  • Engaged: Excels in teams and one-on-one interactions
  • Accommodating: Diplomatic and accepting of others’ needs
  • Composed: Remains calm under pressure

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Stephanie Vaughn