Gregory Maluk
Parma
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
Operations- Specialist Fleet
Sherwin-Williams
06.2022 - Current
- Complete all delivery exceptions in a timely manner that meets or exceeds the requested time window Maintain and update delivery resources when exceptions occur
- Professionally communicate with area district management and establish professional relationships with drivers, store managers and branch managers
- Provide driver schedule, customer order entry, and store personnel support as it relates to the Sherwin-Williams Delivery Service
- Effectively communicate via phone, text, and email Review and confirm daily fleet vehicle and employee rosters
- Generally monitor and track driver activity and behaviors, ie. rogue delivery accountability
- Identify and report procedure/policy violations to the appropriate field personnel
- Directly identify and address any issues constraining service in assigned districts
- Coach Field Partners on Policy & Procedure related to program
Business Systems Analyst
PNC Bank
07.2019 - 06.2022
- Gathered, outlined and reviewed business requirements.
- Determined areas in need of enhancements and identified relevant and feasible systems to address concerns.
- Documented personnel feedback and developed solutions to address concerns.
- Contributed to successful field deployment of business systems improvements.
- Lead a daily standup and a backlog refinement to go over stories for the crew to develop for the end user.
Banker
PNC Bank
06.2017 - 07.2019
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Achieved or exceeded personal sales goals on consistent basis.
- Advised customers on bank products, services and financial planning options.
- Interviewed customers for possible fraud when opening an account or if they were making a questionable withdraw or deposit.
- My customer service scores were always amongst the highest in the branch
BSA Analyst/Software Tester
National General Insurance
07.2015 - 03.2017
- Prepared test plans and scenarios for usability testing, execute test scenarios, approve project implementation and verify the production output upon implementation. Responsible for verifying the accuracy of new states/ products, rate revisions, projects, and production problem corrections, to ensure a quality product.
- Identified errors in software and collaborated with developers to find solutions.
- Spearheaded and lead a project on renewal and claims integration.
- Supervised and trained another analyst to do rate testing above
Inside Sales Representative
General Insurance Company
09.2005 - 07.2015
- Interviewed prospective clients and reviewed their existing policies which enabled me to provide them with the best coverage and premium options available based on their financial needs and goals.
- Developed insurance quotes, made sales presentations, and closed sales.
- Earned ranking in the top 5% due to excellent sales performance at General Insurance Company.
Education
Bachelor of Arts - Liberal Studies
Cleveland State University
Cleveland, OH06-2003
Skills
- Problem resolution
- Communications
- Relationship Building
- Operational improvements
- Critical Thinking
- Needs assessment
- Analytical Problem Solver
Timeline
Operations- Specialist Fleet
Sherwin-Williams
06.2022 - Current
Business Systems Analyst
PNC Bank
07.2019 - 06.2022
Banker
PNC Bank
06.2017 - 07.2019
BSA Analyst/Software Tester
National General Insurance
07.2015 - 03.2017
Inside Sales Representative
General Insurance Company
09.2005 - 07.2015
Bachelor of Arts - Liberal Studies
Cleveland State University
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