Gregory Roberts
Denver,NC
Summary
Experienced Customer Service professional with proven track record of de-escalating and pleasing customers in high-stress situations and times of year. Successfully managed teams of agents who helped customers through evenings out and holiday shopping alike. Managed large-scale projects and implemented innovative solutions to improve the ways agents were able to help customers. Demonstrated commitment to getting customers' orders exactly right during busy nights cooking.
Overview
20
20
years of professional experience
Work History
Meat Clerk
Harris Teeter
09.2023 - Current
- Provided exceptional customer service by assisting with meat selection and answering inquiries.
- Maintained cleanliness and organization of meat display cases to ensure a safe shopping environment.
- Collaborated with team members to optimize inventory management and reduce waste.
- Maintained sanitation standards within the department by adhering to strict cleaning procedures and guidelines.
Line Cook
Chillfire Bar & Grill
02.2020 - 09.2022
- Prepared and cooked menu items according to standard recipes and presentation specifications.
- Maintained cleanliness and organization of workstations to comply with health regulations.
- Streamlined food preparation processes, improving efficiency in a high-volume environment.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Bakery/Deli Clerk
Food City
02.2015 - 10.2019
- Assisted customers with product selections, enhancing overall shopping experience and satisfaction.
- Collaborated with team members to maintain cleanliness and organization of workstations.
- Assisted with daily bakery and deli operations, ensuring product freshness and quality standards.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
Executive Customer Relations
Amazon.com
06.2009 - 05.2014
- Replied to customer e-mails on behalf of Amazon.com's CEO, Jeff Bezos
- Replied to customer e-mails on behalf of Target.com's CEO, Gregg Steinhafel
- Replied to customer complaints directed through the Better Business Bureau
- Replied to customer complaints directed through state Attorneys General
- Thoroughly researched customer issues and worked with relevant business teams to resolve problems and propose improvements to processes and documentation
- Prepared detailed reports of customer situations for Amazon's then-Vice President of North American Customer Service, Tom Weiland, for presentation to Mr. Bezos
- Assisted in maintaining internal Customer Service documentation
- Managed the transition of Better Business Bureau handling from ECR to a specialty team
- Became the Customer Service point of contact between the Better Business Bureau and Amazon
Head of Security
Funny Bone Comedy Club
07.2005 - 06.2009
- Managed a team of 6-8 Security staff, making schedules, and ensuring work was completed
- Ensured shows started on time
- Operated professional-grade sound and lighting equipment
- De-escalated disruptive guests and escorted them from the showroom with minimal disruption to the show
- Aided in food preparation and service as situational need dictated
- Aided Ticket Booth operation as needed, using proprietary software to take reservations and distribute tickets
Education
English Education
Marshal University
Skills
- Attention to detail
- Highly motivated
- Reliable and trustworthy
- Pretty good with nunchucks
- Professional attitude
- Food safety knowledge
Timeline
Meat Clerk
Harris Teeter
09.2023 - Current
Line Cook
Chillfire Bar & Grill
02.2020 - 09.2022
Bakery/Deli Clerk
Food City
02.2015 - 10.2019
Executive Customer Relations
Amazon.com
06.2009 - 05.2014
Head of Security
Funny Bone Comedy Club
07.2005 - 06.2009
English Education
Marshal University