Summary
Overview
Work History
Education
Skills
Timeline
Generic

Greicy Roca

Hicksville,NY

Summary

I'm bilingual my second language is Spanish.

With over 7 years of customer service experience. Talented at fielding customer questions, and ringing up on POS cash register. Responsible and proficient in handling money, restocking merchandise and helping customers locate products. Good listening skills combined with attentive and detail-oriented nature. I try My best to learn fast and complete every Job task.

Compassionate and highly responsible childcare provider. With 10 years of experience providing nurturing and engaging environments for children of various ages. Proven ability to manage daily routines, and maintain open communication with parents.

Overview

8
8
years of professional experience

Work History

Childcare

Private Home
Bellmore, New York
05.2022 - Current
  • Developed trusting relationships with both parents and children through consistent interaction throughout babysitting engagement.
  • Collaborated with parents regarding their expectations from babysitting services provided.
  • Implemented proactive childcare strategies, fostering a safe and nurturing environment for children.

Personal Assistant

Shopr
Plainview, New York
02.2023 - 05.2025
  • Maintained clean and organized work areas to ensure safety and efficiency.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked effectively in team environments to make the workplace more productive.

Customer Service Department Head

Stop and Shop Supermarket
Oceanside, New York
09.2021 - 03.2023
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Developed strategies for responding effectively to difficult customers while maintaining professionalism.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
  • Counted and balanced registers.
  • Collaborated with other departments to identify potential solutions for resolving customer issues quickly and efficiently.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Used Point of Sale register system to complete transactions.
  • Trained, managed and motivated employees to promote professional skill development.
  • Exceeded customer satisfaction by finding creative solutions to problems.

In-Home Babysitter

Private home
02.2018 - 10.2021
  • Demonstrated responsibility by adhering to family-specific rules, expectations, and protocols while caring for the children.
  • Increased family satisfaction by building strong relationships with both children and parents based on trust and communication.
  • Reviewed and followed parent directions for children's care.
  • Collaborated with parents to develop age-appropriate goals for each child''s growth and development.

Sales Manager

Carter's
Freeport, USA
09.2019 - 03.2021
  • Monitored metrics and marketing investments to assess performance and implement continuous improvements
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction
  • Resolved customer complaints regarding sales and service.
  • Managed daily operations of sales department, including supervision of staff members.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

High School -

Lawrence High School
03.2025

Skills

  • Customer service
  • Cashier experience
  • Development and training
  • Ability to work independently
  • Friendly and personable
  • Quick learner
  • Bilingual
  • Effective communication
  • Childcare experience
  • Dedicated team player
  • Communication skills
  • Food service background
  • Writing skills

Timeline

Personal Assistant

Shopr
02.2023 - 05.2025

Childcare

Private Home
05.2022 - Current

Customer Service Department Head

Stop and Shop Supermarket
09.2021 - 03.2023

Sales Manager

Carter's
09.2019 - 03.2021

In-Home Babysitter

Private home
02.2018 - 10.2021

High School -

Lawrence High School

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Greicy Roca