Greidy Diaz
Kissimmee,FL
Summary
Dynamic and dedicated professional with extensive experience in passenger assistance at ABM Building Value. Proven ability to enhance customer satisfaction through exceptional service and effective communication. Skilled in ticket verification and adept at managing high-stress situations, ensuring seamless travel experiences for all passengers. Committed to delivering results and fostering positive relationships.
Overview
3
3
years of professional experience
Work History
Passenger Assistant
ABM Building Value
06.2024 - Current
- Collaborated with airport staff during layovers to ensure efficient transfer of passengers between connecting flights, minimizing delays and stress for travelers.
- Delivered accurate flight information updates, keeping passengers informed of any changes or delays.
- Improved passenger satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Facilitated seamless boarding processes by verifying tickets, checking identification, and assisting with luggage storage as needed.
Pool Attendant
Lake Buena Vista Resort Village
09.2022 - 03.2024
- Moved umbrellas and lounge chairs at request of guests.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
Customer Service Representative
EPCOT
10.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - NURSE
JUAN PABLO PEREZ ALFONZO
VENEZUELA07-2012
High School Diploma -
UE VICTOR CAPO
VENEZUELA07-2003
Skills
- Passenger assistance
- Flight information
- Ticket verification
- Customer service
Timeline
Passenger Assistant
ABM Building Value
06.2024 - Current
Pool Attendant
Lake Buena Vista Resort Village
09.2022 - 03.2024
Customer Service Representative
EPCOT
10.2021 - 05.2022
Bachelor of Science - NURSE
JUAN PABLO PEREZ ALFONZO
High School Diploma -
UE VICTOR CAPO
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