Alexius Reed
St Louis,MO
Summary
Dynamic professional with extensive experience in customer service roles, notably with Huntleigh USA, where I excelled in passenger assistance and problem-solving. Demonstrated ability to enhance customer satisfaction through effective communication and empathy, alongside strong cash management skills. Proven track record in improving operational efficiency and fostering team collaboration.
Overview
2
2
years of professional experience
Work History
Passenger Assistant
Huntleigh USA
05.2024 - Current
- Handled passenger concerns with empathy and professionalism, resolving issues quickly to maintain overall satisfaction levels.
- Collaborated with airport staff during layovers to ensure efficient transfer of passengers between connecting flights, minimizing delays and stress for travelers.
- Offered knowledgeable recommendations on food and beverage choices based on dietary restrictions or preferences of individual passengers.
- Participated in regular training sessions to stay current on industry regulations, safety protocols, and customer service best practices.
- Provided personalized assistance to elderly passengers or those requiring special accommodations due to health issues or disabilities.
- Collaborated effectively with team members to ensure smooth operations during flights and layovers.
- Improved passenger satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Kept close eye on passenger behavior and watched for injuries, illnesses, and disputes.
- Answered questions regarding flight schedules, travel routes and arrival times.
- Provided boarding assistance to elderly, sick or injured people.
Customer Service Representative
Rallys Fast Food Resturant
12.2023 - 04.2024
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative
Dominos Pizza Inc.
02.2023 - 11.2023
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Riverview Gardens Highschool
St Louis, MO08.2022
Skills
- Patience and Tolerance
- Reliability and punctuality
- Customer Service-Oriented
- Route Planning
- Strong interpersonal skills
- Passenger Assistance
- Cash Management
- Airline Policies
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking ability
- Reliability
- Excellent Communication
- Team Collaboration
- Decision-Making
- Relationship Building
- Safety Procedures
Timeline
Passenger Assistant
Huntleigh USA
05.2024 - Current
Customer Service Representative
Rallys Fast Food Resturant
12.2023 - 04.2024
Customer Service Representative
Dominos Pizza Inc.
02.2023 - 11.2023
Riverview Gardens Highschool