Sara Alomari
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Passenger Assistant
G2 Secure Staff
10.2021 - Current
- Improved passenger satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Enhanced safety for passengers with disabilities by ensuring proper use of equipment and adherence to guidelines.
- Assisted travelers in navigating airport terminals, efficiently escorting them to gates, baggage claims, and ground transportation.
- Ensured timely departures and arrivals by coordinating with flight crew members and promptly preparing cabin areas for boarding.
Receptionist
The Granite City
03.2022 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Crew Member
McDonald's
06.2020 - 06.2021
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Operated cash register to ring up final bill and process various forms of payment.
Education
BBA - Business Administration
Manchester Community College
Manchester, CT05.2026
High School Diploma -
East Hartford High School
East Hartford, CT06.2021
Skills
- Multitasking Capabilities
- Active Listening
- Disability Awareness
- Organizational Skills
- Professionalism
- Time Management
- Positive Attitude
- Reliability and Punctuality
- Patience and Tolerance
- Conflict Resolution
- Record Keeping
- Computer Literacy
Timeline
Receptionist
The Granite City
03.2022 - 09.2022
Passenger Assistant
G2 Secure Staff
10.2021 - Current
Crew Member
McDonald's
06.2020 - 06.2021
BBA - Business Administration
Manchester Community College
High School Diploma -
East Hartford High School
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