Grendy Sime
Winter Haven
Summary
Accomplished leader with a proven track record at RH Furniture, excelling in team leadership and customer service. Successfully trained employees, enhancing productivity and satisfaction. Adaptable and detail-oriented, I drive strategic initiatives and optimize operations. Leveraged conflict resolution skills to boost customer satisfaction by 20%, ensuring a collaborative and efficient work environment.
Overview
11
11
years of professional experience
Work History
Team Leader
RH Furniture
Tampa
01.2024 - Current
- Led team in assembling furniture according to design specifications.
- Coordinated daily tasks and schedules for optimal workflow efficiency.
- Trained new employees on safety protocols and assembly techniques.
- Assisted in resolving customer inquiries regarding product features and assembly.
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
CEO
Haylie Express Inc
The Bronx
04.2021 - 02.2024
- Directed strategic planning and execution for company-wide initiatives.
- Oversaw daily operations and ensured alignment with business objectives.
- Recruited, trained, mentored, and managed employees at all levels within the organization.
- Developed and implemented strategic business plans to increase company profitability.
- Negotiated contracts with vendors to secure competitive pricing for goods or services.
- Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
Delivery Driver
Crusano
Lakeland
12.2023 - 01.2024
- Delivered fresh bread to local retailers and customers efficiently.
- Loaded delivery vehicle with bread products for timely distribution.
- Followed designated routes to ensure accurate and safe deliveries.
- Maintained cleanliness of delivery vehicle and equipment regularly.
- Communicated with customers about delivery schedules and product availability.
- Reported any delivery issues or product discrepancies promptly to management.
- Provided friendly customer service during interactions with customers on route stops.
Bartender
Resort Wold Casino
Queens
11.2014 - 03.2021
- Mixed and served various cocktails and beverages for guests.
- Maintained cleanliness and organization of bar area throughout shifts.
- Assisted guests with menu selections and drink recommendations.
- Engaged with guests to create a welcoming atmosphere at the bar.
- Handled cash transactions and managed tips efficiently during shifts.
- Greeted customers and provided excellent customer service.
Education
High School Diploma -
Corazon De Jesus High School
Dominican Republic05-2009
Skills
- Team leadership
- Customer service
- Employee training
- Conflict resolution
- Adaptability
- Attention to detail
Languages
Spanish
Native/ Bilingual
Timeline
Team Leader
RH Furniture
01.2024 - Current
Delivery Driver
Crusano
12.2023 - 01.2024
CEO
Haylie Express Inc
04.2021 - 02.2024
Bartender
Resort Wold Casino
11.2014 - 03.2021
High School Diploma -
Corazon De Jesus High School