Greta Holmes
Certified Medical Assistant
lisle,IL
Summary
My career has been consistently focused on patient well-being, for over a decade as Patient Care Support Specialist/Scheduler. Recently, I achieved my goal of becoming a Certified Clinical Medical Assistant (NHA) after completing my training through Stepful / Duly Health and Care with a focused 80-hour externship at the Lisle Oncology Clinic. Poised to transition experience and training toward a position as a Certified Medical Assistant.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Care Support Specialist
Duly Health and Care
09.2022 - Current
- Accurately schedules and registers patients for appointments in accordance to guidelines and policies.
- Answers Switchboard calls to schedule, reschedule, cancel appointments or transfer to the appropriate department.
- Transfers clinical calls to Triage.
- Sends physician and specialist pages to on-call surgeons during after hours for inpatient and outpatient services.
- Handles emergency calls when healthcare professionals are not available to advise.
Site Ambassador
Duly Health and Care
09.2024 - 10.2025
- Assisted in requesting referrals, Orders, and prescription and other miscellaneous matters.
- Advanced access to same-day scheduling in which all patients can receive an appointment slot on the day they call with their personal physician or partner in the group.
- Triage and predictive appointment matching to help ensure urgent cases are seen promptly while balancing provider workloads.
- Coordinated daily site operations to ensure seamless communication between visitors, staff, and management, enhancing overall site efficiency.
- Implemented visitor management protocols that improved security and streamlined access control for all site entrants.
- Monitored site activities and proactively addressed any issues or concerns to maintain a safe and welcoming environment.
Patient Advocate/ Scheduling Agent
ATI Physical Therapy
01.2016 - 09.2022
- Create charts for patient’s and manage average of 45-60 calls per day in varying degrees of case management.
- Meet or exceed goals of new patient appointments, Scheduling, with an average of 200+ per month.
- Upload authorizations and prescriptions into Electronic Medical Records system (EMR).
- Awarded Certificate of Excellence, 2018, for outstanding performance on team of 20 agents.
- Processed payments, created payment plans, Workers Comp, financial assistance options as needed.
- Managed Medical Account: EOB, Statements, Invoices, Correspondences.
- Managed inbound and outbound calls, voicemails, emails, and correspondences.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
Education
Certificate Medical Billing and Coding -
DeVry University
05.2023
NHA Certified Clinical Medical Assistant (CCMA) - Medical Assistant
Stepful Program Through Duly Health And Care
Detroit, MI, USA09-2025
Skills
- Simulation lab Training: Vital Signs, Phlebotomy/Venipunctures, EKGs, Urinalysis, Suture Removal, Administering Medication And Other Trainings
- Assist Patients With Prescription Requests, Address Pharmacy and Payer Callbacks, Provider Orders Request, Referral Request, Prescription Request, And Update Charting And Filing
- Greet Patients And Assist With Registration, Scheduling, Measuring Vital Signs And Collecting Health History
- Epic Electronic Health Records - Medical Terminology - Certified Medical Assistant (CNA) - Patient Scheduler
- Customer Centricity: Problem Solving - Critical Thinking -Trained New Hires - Verbal And Written Communication
Certification
- Certified Clinical Medical Assistant, National Health-Career Association NHA - 11/19/2025 -11/19/2027
Timeline
Site Ambassador
Duly Health and Care
09.2024 - 10.2025
Care Support Specialist
Duly Health and Care
09.2022 - Current
Patient Advocate/ Scheduling Agent
ATI Physical Therapy
01.2016 - 09.2022
Certificate Medical Billing and Coding -
DeVry University
NHA Certified Clinical Medical Assistant (CCMA) - Medical Assistant
Stepful Program Through Duly Health And Care