Greta Rucker
Lansing,IA
Summary
Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.
Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
28
28
years of professional experience
Work History
Cashier/Cook
Casey's
Lansing, IA
05.2024 - Current
- Offered customers carry-out service at completion of transaction.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Verified customer age requirement for alcohol or tobacco purchases.
- Greeted customers promptly and responded to questions.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Welcomed customers, offering assistance to help find store items.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Ensured compliance with all safety regulations within the store environment.
- Helped customers find specific products, answered questions, and offered product advice.
- Built and maintained productive relationships with employees.
- Learned roles of other departments to provide coverage and keep store operational.
- Stocked shelves with merchandise when needed.
Certified Nursing Assistant
Thornton Manor
Lansing, IA
08.1997 - 08.2025
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Assisted residents in preparing for activities and social programs.
- Reminded patients to take prescribed medications or nutritional supplements.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Administered medications as directed by registered nurse or physician.
- Supported non-ambulatory residents in range of motion exercises.
- Participated in educational programs related to nursing assistant skills development.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Provided emotional support to family members regarding end-of-life decisions.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Answered call lights promptly and responded to patient needs accordingly.
- Helped residents walk with or without self-help devices.
- Documented activities and recorded information in EMR system.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Used mobility devices to transport patients.
- Transported patients to treatment units, using wheelchair or stretcher.
- Reported changes in patient condition to registered nurse or physician.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
Inspector
Northern Engraving
Lansing, IA
03.1997 - 07.1997
- Documented all inspection results accurately in accordance with established guidelines.
- Generated detailed reports outlining inspection and testing results.
- Developed comprehensive checklists for use during inspections to ensure nothing was missed.
- Monitored construction sites to verify adherence to environmental regulations and sustainability practices.
- Conducted quality control inspections on automotive parts, ensuring products met industry standards and specifications.
- Developed and implemented inspection procedures, policies, best practices and competency requirements.
- Inspected finished goods prior to shipment to guarantee they meet company standards.
- Notified supervisors or other relevant personnel of test or production issues.
- Rejected products and materials failing to meet expectations.
- Identified acceptable components and rejected defective products.
Education
Associate of Science - Veterinary Technician
Globe University
Onalaska, WI07-2013
Skills
- Drawer balancing
- Product restocking
- Cash drawer balancing
- Time management skills
- Customer service excellence
- Cash handling expertise
- Clear communication
- Inventory control
- Payment processing
- Refunds and exchanges
- Work ethic and integrity
- Issue resolution
- Cleaning and sanitizing
- Staff mentoring
- Patience and empathy
- Refund handling
- Gift card handling
- Customer assistance
- Customer relations
- Credit and cash transactions
- Fraud prevention awareness
- Receipt handling
- Liquor law compliance
- Online orders preparation
- Written and verbal communication
- Sales transactions
Timeline
Cashier/Cook
Casey's
05.2024 - Current
Certified Nursing Assistant
Thornton Manor
08.1997 - 08.2025
Inspector
Northern Engraving
03.1997 - 07.1997
Associate of Science - Veterinary Technician
Globe University