Gretchel Sombilon
Addison,TX
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Hostess
Benedict's Restaurant
11.2022 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Relayed guest comments or suggestions to manager on duty for further action.
- Used cash registers and credit card machines to cash out customers.
- Answered phone calls to take orders, give information and document reservations.
Education
Associate of Science - Bachelor of Science And Hospitality Management
Cebu Technilogical University
Cebu, PhilippinesSkills
- Reading Comprehension
- Hospitality and Accommodation
- Hospitality Service Expertise
- Guest Accommodations
- Conflict and Complaint Resolution
- Guest Inquiries
- Guest Satisfaction
- Reservation Documentation
- Operate Cash Register
- Billing and Payment Processing
- Cash and Transaction Handling
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Cebuano
Native or Bilingual
Timeline
Hostess
Benedict's Restaurant
11.2022 - Current
Associate of Science - Bachelor of Science And Hospitality Management
Cebu Technilogical University
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