Gretchen Abdullah
Willingboro,NJ
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Professional Pet Stylist
Ahead of the Pack
Haddonfield, NJ
07.2010 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Developed creative solutions for difficult-to-style breeds or coat types.
- Delivered excellent service to pet owners to drive repeat business.
- Attended continuing education seminars related to animal care and grooming techniques.
Internship Assistant Family Crisis WPD
Wilmington Police Department
Wilmington, DE
01.2013 - 06.2013
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Maintained positive working relationship with fellow staff and management.
- Assisted in creating promotional materials such as brochures, flyers, catalogs.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Worked closely with human resources to support employee management and organizational planning.
- Assisted in the organization of events such as conferences, seminars, and workshops.
- Assessed company operations for compliance with safety standards.
- Identified needs of customers promptly and efficiently.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Shadowed staff and learned advanced work.
- Maintained records of all activities related to various projects.
Professional Pet Stylist
Petsmart
Mount Laurel, NJ
06.2003 - 12.2008
- Adapted teaching methods according to the needs of individual learners or groups.
- Maintained up-to-date knowledge of industry trends and best practices.
- Selected and assigned instructors to conduct training.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
Professional Pet Stylist
Pretty Pets
Alexandria, VA
12.1993 - 06.2003
- Greeted and checked clients in and out and kept salon schedule flowing accurately day-to-day.
- Bathed and groomed pets using gentle techniques.
- Responded promptly to customer inquiries via phone calls or emails regarding services offered at the salon.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Groomed pets by brushing, bathing, coat fluffing, nail filing and clipping, ear cleaning and gland expression and exhibited exceptional hand-scissoring skills.
Education
Master of Science - Human Services
Wilmington University
New Castle, DE06-2013
Bachelor of Science - Psychology
Wilmington University
New Castle, DE04-2012
Certificate of Child Advocacy Studies -
Wilmington University
New Castle, DE04-2012
Skills
- Professionalism and ethics
- Continuing education commitment
- Empathy development
- Self motivation
- Problem-solving aptitude
- Community resources
- Professionalism
Accomplishments
- Worked as a DVRT ( Domestic Violence Response Team) to assist and counsel victims of domestic violence find placement and emergency planning.
- Involved working with multiple local police departments on an emergency basis
Certification
- Certificate in Child Advocacy Studies
Timeline
Internship Assistant Family Crisis WPD
Wilmington Police Department
01.2013 - 06.2013
Professional Pet Stylist
Ahead of the Pack
07.2010 - Current
Professional Pet Stylist
Petsmart
06.2003 - 12.2008
Professional Pet Stylist
Pretty Pets
12.1993 - 06.2003
Master of Science - Human Services
Wilmington University
Bachelor of Science - Psychology
Wilmington University
Certificate of Child Advocacy Studies -
Wilmington University
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