Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Gretchen Brown

Summary

Dynamic leader with a proven track record at Quest Diagnostics, enhancing team performance and patient services through continuous improvement and exceptional attention to detail. Skilled in performance monitoring and teamwork, consistently achieving high-quality results. Demonstrates a strong work ethic and positive attitude, driving significant improvements in productivity and client satisfaction.



Overview

34
34
years of professional experience

Work History

Group Lead Patient Services

Quest Diagnostics
05.2017 - Current
  • Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
  • Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
  • Delegated tasks strategically and monitored progress for timely completion.
  • Monitored team performance to identify productivity improvement opportunities.
  • Mentored team members to enhance their skillsets, resulting in higher-quality work and improved job satisfaction.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Supported staff with developing professional skills and abilities, uplifting team performance.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.


Phlebotomist

LabCorp
01.2011 - 05.2017
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.

Professional Pet Groomer

Self-employed
09.2002 - 02.2015
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Utilized specialized tools and equipment appropriately, ensuring optimal results for each unique pet''s coat type and condition.
  • Increased repeat business through exceptional customer service and attention to detail in grooming tasks.

Veterinary Technician

South Shore Veterinary Associates
06.1990 - 01.2005
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.

Education

Associate of Science - Veterinary Technician

Becker Jr College
Leicester, MA
05.1990

Skills

  • Continuous Improvement
  • Attention to Detail
  • Positive Attitude
  • Schedule Coordination
  • Group and individual instruction
  • Performance monitoring
  • Teamwork and Coordination
  • Health and safety procedures
  • Complaint Handling
  • Feedback Delivery
  • Inventory Control
  • Teamwork and Communication
  • Strong Work Ethic

Accomplishments

Participated in special projects

  • Cape Cod Baseball League COVID testing
  • Martha's Vineyard African American Film Festival
  • Boston Marathon
  • Migrant testing
  • Hawthorn acquisition
  • Job Fairs

Timeline

Group Lead Patient Services

Quest Diagnostics
05.2017 - Current

Phlebotomist

LabCorp
01.2011 - 05.2017

Professional Pet Groomer

Self-employed
09.2002 - 02.2015

Veterinary Technician

South Shore Veterinary Associates
06.1990 - 01.2005

Associate of Science - Veterinary Technician

Becker Jr College

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Gretchen Brown