Gretchen Brown
Summary
Dynamic leader with a proven track record at Quest Diagnostics, enhancing team performance and patient services through continuous improvement and exceptional attention to detail. Skilled in performance monitoring and teamwork, consistently achieving high-quality results. Demonstrates a strong work ethic and positive attitude, driving significant improvements in productivity and client satisfaction.
Overview
34
34
years of professional experience
Work History
Group Lead Patient Services
Quest Diagnostics
Plymouth, MA
05.2017 - Current
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Delegated tasks strategically and monitored progress for timely completion.
- Monitored team performance to identify productivity improvement opportunities.
- Mentored team members to enhance their skillsets, resulting in higher-quality work and improved job satisfaction.
- Trained new team members by relaying information on company procedures and safety requirements.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Conducted routine inspections to check quality and compliance with established specifications.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
Phlebotomist
LabCorp
South Dennis, MA
01.2011 - 05.2017
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Professional Pet Groomer
Self-employed
North Falmouth, MA
09.2002 - 02.2015
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Utilized specialized tools and equipment appropriately, ensuring optimal results for each unique pet''s coat type and condition.
- Increased repeat business through exceptional customer service and attention to detail in grooming tasks.
Veterinary Technician
South Shore Veterinary Associates
South Weymouth, MA
06.1990 - 01.2005
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
Education
Associate of Science - Veterinary Technician
Becker Jr College
Leicester, MA05.1990
Skills
- Continuous Improvement
- Attention to Detail
- Positive Attitude
- Schedule Coordination
- Group and individual instruction
- Performance monitoring
- Teamwork and Coordination
- Health and safety procedures
- Complaint Handling
- Feedback Delivery
- Inventory Control
- Teamwork and Communication
- Strong Work Ethic
Accomplishments
Participated in special projects
- Cape Cod Baseball League COVID testing
- Martha's Vineyard African American Film Festival
- Boston Marathon
- Migrant testing
- Hawthorn acquisition
- Job Fairs
Timeline
Group Lead Patient Services
Quest Diagnostics
05.2017 - Current
Phlebotomist
LabCorp
01.2011 - 05.2017
Professional Pet Groomer
Self-employed
09.2002 - 02.2015
Veterinary Technician
South Shore Veterinary Associates
06.1990 - 01.2005
Associate of Science - Veterinary Technician
Becker Jr College