Gretchen Cox
Howard,SD
Summary
Driven Shift Lead Manager with 7 years of experience executing daily operations. Multi-tasker with proven success managing facilities while accommodating and servicing customers. Successfully maintains appropriate standards and adheres to safety guidelines.
Overview
8
8
years of professional experience
Work History
Day Shift Manager
Corner Pantry
03.2022 - Current
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Maintained a clean and safe work environment by enforcing strict adherence to health and safety guidelines.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
Motel Manager
Klink's Motel
04.2016 - Current
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients'' expectations.
- Managed daily operations for better customer service and increased revenue.
- Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
Education
No Degree - Art Education
University of Wisconsin - River Falls
River Falls, WIHigh School Diploma -
Buffalo Senior High School
Buffalo, MN06.2001
Skills
- Workplace Safety
- Industry Awareness
- Meeting facilitation
- Innovation Skills
- Customer Service
- Problem-Solving
- Critical Thinking
Timeline
Day Shift Manager
Corner Pantry
03.2022 - Current
Motel Manager
Klink's Motel
04.2016 - Current
No Degree - Art Education
University of Wisconsin - River Falls
High School Diploma -
Buffalo Senior High School
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