Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Gretchen Crynick

Redford

Summary

Dynamic Front End Coach at Walmart with a proven track record in enhancing service efficiency and customer satisfaction. Expert in cash handling and training, I foster team collaboration and implement best practices that drive performance improvement. Recognized for resolving customer issues effectively, I contribute to a positive shopping experience and operational excellence.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Front End Coach

Walmart
06.1991 - Current
  • Trained team members on front-end operations, enhancing service efficiency and customer satisfaction.
  • Monitored cashier performance, providing feedback to ensure adherence to company policies and procedures.
  • Implemented best practices for cash handling, reducing discrepancies and improving accuracy in transactions.
  • Assisted in developing training materials for new hires, streamlining onboarding processes for front-end staff.
  • Collaborated with management to identify workflow improvements, contributing to enhanced operational effectiveness.
  • Resolved customer inquiries and issues promptly, fostering positive shopping experiences and loyalty.
  • Analyzed sales data trends at the front end, offering actionable insights to optimize staffing levels during peak hours.
  • Supported loss prevention efforts by enforcing compliance with security measures at the checkout area.
  • Maintained high levels of customer satisfaction through clear communication channels between clients and the development team during the project life cycle.

Education

Bachelor Of Public Administration - Public Administration

University of Oklahoma
Norman, OK

Skills

  • Vuejs knowledge
  • React proficiency
  • Bootstrap framework
  • Responsive design
  • Customer service
  • Problem-solving skills
  • Time management
  • Listening skills
  • Cash counting
  • Cash handling
  • Relationship building and management
  • Training and mentoring
  • Goals and performance
  • Administrative skills
  • Team building
  • Cash register operation
  • Cash handling accuracy
  • Employee motivation
  • Accurate money handling
  • Staff management
  • Team supervision
  • Opening and closing procedures
  • Complaint resolution
  • Staff supervision
  • Workflow management
  • File management
  • Administrative support
  • Conflict management
  • Operations
  • Effective planning
  • Performance improvement
  • Fraud prevention
  • Display setup
  • Order management
  • Financial management
  • Marketing
  • Price verification
  • Vendor management
  • Budgeting and finance
  • Checkout monitoring
  • Refunds processing
  • Credit returns processing
  • Shift checklists
  • Analytical mastery
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability

Accomplishments

Children’s miracle network champion- lead the store in raising money for the CMN campaign.


Black Friday champion- lead the planning of the staff for the merchandise and checkout staffing. (The day after thanksgiving)

Certification

Food Safety Manager- National Registry of Food Safety Professional.

Number 21875551

Issue date

October 5, 2022

Expiration date

October 5, 2027


Michigan WIC Vendor Training

August 26th, 2023

Certificate of Completion

Timeline

Front End Coach

Walmart
06.1991 - Current

Bachelor Of Public Administration - Public Administration

University of Oklahoma

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Gretchen Crynick