Gretchen Feltman

Coordinated with clients on scheduling service calls and installs for a/v, digital signage and low voltage projects.

• Received customer service requests and assigned work orders to technicians based on their availability and skills.
• Created daily work schedules for technicians to job sites, minimizing travel time and costs.
• Served as a primary contact for customers, technicians, and supervisors. Relaying all necessary information for the installation or service.
• Submitting all deliverables in a timely matter. Generating and submitting a detailed invoice for customers upon job completion.

Skills

Strong organizational and multitasking abilities

Data management

Real-time Communication and Problem Solving

Coordinated with clients on scheduling service calls and installs for a/v, digital signage and low voltage projects.

• Received customer service requests and assigned work orders to technicians based on their availability and skills.
• Created daily work schedules for technicians to job sites, minimizing travel time and costs.
• Served as a primary contact for customers, technicians, and supervisors. Relaying all necessary information for the installation or service.
• Submitting all deliverables in a timely matter. Generating and submitting a detailed invoice for customers upon job completion.

Skills

Strong organizational and multitasking abilities

Data management

Real-time Communication and Problem Solving

Coordinated with clients on scheduling service calls and installs for a/v, digital signage and low voltage projects.

• Received customer service requests and assigned work orders to technicians based on their availability and skills.
• Created daily work schedules for technicians to job sites, minimizing travel time and costs.
• Served as a primary contact for customers, technicians, and supervisors. Relaying all necessary information for the installation or service.
• Submitting all deliverables in a timely matter. Generating and submitting a detailed invoice for customers upon job completion.

Skills

Strong organizational and multitasking abilities

Data management

Real-time Communication and Problem Solving

Responsible for the execution of export documentation requirements for shipments originating in the US to destinations globally.

• Review and verify documentation and obtain any missing information from the customer.
• Worked with various documents like commercial invoices, packing lists, and bills of ladings.
• Prepared and processed export documentation according to customs regulations, country requirements, laws and procedures.
• Managed a high volume of customer inquiries via email, phone calls, daily while maintaining professionalism under pressure.
• Monitored shipment statuses closely and proactively updated clients on potential delays or discrepancies.

Skills and Expertise:

Attention to Detail

Communication

Problem Solving