Gretchen Galvin
Abington,MA
Summary
Hard-working and dependable professional with a strong ability to learn quickly and adapt in fast-paced environments. Known for being compassionate, detail-oriented, and reliable, with a positive attitude and strong work ethic. Skilled at multitasking, communicating effectively, and providing excellent support to both team members and customers.
Overview
7
7
years of professional experience
Work History
Daycare Teacher
KinderCare Learning Centers
Weymouth, Massachusetts
08.2023 - 10.2023
- Developed engaging lesson plans for diverse age groups.
- Facilitated daily activities promoting social and emotional skills.
- Supervised children during playtime and educational sessions.
- Implemented safety protocols to maintain a secure environment.
- Communicated effectively with parents regarding child progress.
- Collaborated with team members to enhance curriculum delivery.
- Supervised children during meal times, playtime, and other activities.
- Taught children foundational skills in colors, shapes and letters.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Created a positive, nurturing environment for young students.
- Assisted with toilet training and diaper changing when necessary.
- Developed lesson plans and activities to engage children in learning.
- Organized and led activities to promote physical, mental and social development.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Ensured safety of all children by monitoring playground equipment use.
- Read aloud and played alphabet games to encourage early literacy.
- Provided guidance on social development issues such as sharing, following directions.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Implemented hands-on, play-based strategies for experiential learning.
- Encouraged creativity through art projects and storytelling.
- Introduced learning activities and imaginative play to teach children to explore.
- Participated in staff meetings and professional development workshops.
- Managed record keeping duties such as attendance records and daily reports of individual child activities.
Backbar/ Server
Luci’s
Quincy, MA
02.2023 - 04.2023
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed multiple tables while maintaining attention to detail.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed customer orders accurately and efficiently using POS system.
- Handled customer inquiries and resolved issues promptly and professionally.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
Administrative Assistant
American fences
Quincy, MA
05.2020 - 01.2023
- Managed daily office operations and maintained organized filing systems.
- Coordinated schedules and appointments for team members effectively.
- Assisted in preparing project documentation and client communications.
- Handled incoming calls and responded to customer inquiries promptly.
- Supported inventory management by tracking supplies and placing orders.
- Developed and maintained spreadsheets to track project progress.
- Collaborated with vendors to ensure timely delivery of materials.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Assistant
Choice Roofing
Quincy, Massachusetts
06.2019 - 04.2020
- Handled customer inquiries and resolved issues related to roofing services promptly.
- Collaborated with team members to improve workflow efficiency on site tasks.
- Greeted visitors, clients and guests in a professional manner.
- Organized and maintained filing systems for documents and records.
- Entered data into databases accurately and efficiently.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Developed positive relationships with internal customers through effective communication techniques.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Handled confidential information with discretion and integrity.
- Maintained positive working relationship with fellow staff and management.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained front desk to provide positive first impression.
- Received and distributed mail, letters and packages.
- Assisted applicants in understanding permit processes and requirements.
- Collaborated with city officials on policy updates affecting permitting processes.
- Processed permit applications using established procedures.
Front Counter Cashier & Cook
Unchained Pizza
Quincy, Massachusetts
09.2018 - 05.2019
- Processed customer orders efficiently at front counter.
- Handled cash transactions and maintained accurate drawer balance.
- Provided excellent customer service in fast-paced environment.
- Collaborated with team to ensure timely food preparation and delivery.
- Managed inventory and restocked supplies as needed throughout shifts.
- Resolved customer inquiries and complaints with professionalism and care.
- Maintained cleanliness and organization of front counter area.
- Assisted in training new cashiers on operational procedures and systems.
- Handled money transactions responsibly and securely according to established guidelines.
- Greeted customers and answered inquiries in a friendly and professional manner.
- Provided change to customers as needed.
- Actively promoted special offers or discounts available through store promotions.
- Managed returns and exchanges in accordance with company policies and procedures.
- Balanced the register at the end of each shift and ensured all transactions were accurate.
- Adhered strictly to food safety protocols at all times while preparing meals for customers.
- Maintained cleanliness of work area throughout shift including wiping down countertops and restocking items when necessary.
- Maintained complete confidentiality regarding store financials or other sensitive matters related to business operations or personnel issues.
- Stocked supplies such as napkins, straws, condiments. for customer convenience.
- Assisted with inventory control by reporting any discrepancies found during daily operations.
- Ensured that all safety regulations were followed while handling food products for sale.
- Processed payments using cash, credit cards, debit cards, checks, or gift cards.
- Accurately entered order information into POS system while providing clear verbal instructions when taking phone orders from customers.
Waitress
Primavera Ristorante
San Diego, California
06.2016 - 08.2017
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed food and beverage orders efficiently.
- Managed table settings and ensured cleanliness throughout the restaurant.
- Collaborated with kitchen staff to coordinate timely meal delivery.
- Assisted in training new staff on service procedures and menu details.
- Handled guest inquiries and resolved issues promptly for satisfaction.
- Maintained knowledge of menu items, specials, and wine pairings for recommendations.
- Supported inventory management by monitoring stock levels of supplies and utensils.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Answered questions about menu items, ingredients, and pricing.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Organized take-out orders efficiently according to customer requests.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Replenished beverages when necessary.
- Communicated daily specials to customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Provided accurate change for cash transactions using a cash register system.
- Served alcoholic beverages responsibly in accordance with state laws.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
Education
Some College (No Degree) - Early Childhood Care And Education
Massasoit Community College
Brockton, MASkills
- Lesson planning
- Child supervision
- Safety management
- Curriculum development
- Problem solving
- Data entry
- Customer service
- Time management
- Attention to detail
- Adaptability
- Professional and polished presentation
- Supervising staff
- Order taking
- Communication skills
- Cash handling
- Team collaboration
- Conflict resolution
- Nurturing environment
Timeline
Daycare Teacher
KinderCare Learning Centers
08.2023 - 10.2023
Backbar/ Server
Luci’s
02.2023 - 04.2023
Administrative Assistant
American fences
05.2020 - 01.2023
Assistant
Choice Roofing
06.2019 - 04.2020
Front Counter Cashier & Cook
Unchained Pizza
09.2018 - 05.2019
Waitress
Primavera Ristorante
06.2016 - 08.2017
Some College (No Degree) - Early Childhood Care And Education
Massasoit Community College