Gretchen Garde
New Fairfield,CT
Summary
Detail-oriented medical receptionist with extensive experience in patient scheduling and administrative support. Proven track record in delivering exceptional customer service in a high-paced multi-physician practice. Committed to enhancing patient satisfaction through efficient operations and effective communication.
Overview
25
25
years of professional experience
Work History
Administrative Clerk
Candlewood Center for Women's Health
Danbury, CT
07.2001 - Current
- Coordinated patient scheduling and appointments for women's health services to ensure timely access to care.
- Responded to incoming calls and addressed patient inquiries with professionalism to enhance patient experience.
- Maintained confidentiality of patient information following HIPAA guidelines.
- Supported billing and insurance verification processes for patients' financial transactions.
- Performed data entry duties to update client information in databases.
- Greeted patients and visitors with professionalism and warmth.
- Verified patient insurance information and collected co-payments efficiently.
- Maintained cleanliness and organization of the reception area consistently.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Entered insurance, demographics and health history into patient database.
Education
High School Diploma -
Immaculate High School
DanburySome College (No Degree) - Business
Edinboro University of Pennsylvania
Edinboro, PASkills
- Patient scheduling and registration
- Billing support and insurance verification
- Data entry
- Analytical skills and attention to detail
- Customer service and front desk operations
- Effective communication
- Organizational skills
- Handling incoming phone calls and patient emails
Timeline
Administrative Clerk
Candlewood Center for Women's Health
07.2001 - Current
High School Diploma -
Immaculate High School
Some College (No Degree) - Business
Edinboro University of Pennsylvania