Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Vivian Urquijo

Homestead

Summary

English-Spanish fluency Board Certified Registered Behavior Technician,Certified Data Entry Assistant experienced in confirming the accuracy of data in various systems and developing complex spreadsheets.

Committed and motivated Team worker with exceptional patient/customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Administrative Clerk

LORENZO FORD
04.2013 - 02.2018
  • Assessed the quality of all shop work to maintain a solid reputation and high customer satisfaction.
  • Kept strict safety practices in all areas of operations.
  • Completed inspections, estimations and damage reports.
  • Pursued aged payments from customers and insurance providers.
  • Completed all repairs and maintenance work to company standards.
  • Performed weekly maintenance assessments.
  • Kept supervisor informed of job progress and material requirements
  • Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Answered and directed incoming calls using multi-line telephone system.
  • Managed clerical needs of company employees, including copying, faxing and file management.
  • Provided information to callers and drafted office emails.
  • Assisted with payroll preparation and entered data into cumulative payroll document.

Daycare Assistant

Mini Me
02.2018 - 04.2020


  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Planned and implemented crafts and other activities to spark interest and enhance development.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.

Patient Financial Specialist 2 /Nights Shifts

Baptist Health South Hospital
07.2020 - Current
  • Organized and detail-oriented with a strong work ethic.
  • Secured confidential patient information from unauthorized access.
  • Catalogued patient data in clinical databases and registries according to regulatory practices.
  • Upheld HIPAA regulations and standards for protecting patient information.
  • Performed regular quality and validation assessments on patient data to verify accuracy.
  • Retrieved medical data for physicians and patients.
  • Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
  • Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
  • Performed software updates, upgrades and data backups.
  • Proven ability to learn quickly and adapt to new situations.
  • Learned and adapted quickly to new technology and software applications.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Registered Behavior Technician

Blue Hope Behavioral Services
09.2023 - Current
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Supported client using principles of applied behavior analysis.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.
  • Used Office Puzzle to document patient information, progress notes, and treatment plans.

Education

Board Certified Registered Behavior Technician - Behavioral Aspects of Health

Developing New Horizons Inc
Miami, FL

Business Administration

Miami Dade College
Miami, FL
2008

High School Diploma - HIGH SCHOOL

I.P.U.E.C Sierra Maestra
HABANA, CUBA
07.2007

Skills

  • English/Spanish fluency
  • Patient/Customer service skills
  • Strong interpersonal skills
  • Team player
  • Quality control
  • Administrative duties
  • Perfect attendance record
  • Data entry
  • Maintaining files
  • Office equipment operations
  • Scheduling
  • Multitasking ability
  • Organization and efficiency
  • Professional appearance
  • Billing and Collections
  • Patient Follow-Up
  • Problem Identification
  • Terms Review and Enforcement
  • Personalized Financial Reviews
  • Administration and Management
  • Handling Confidential Materials
  • Word Processing
  • Correcting Errors
  • Customer Advising and Referral
  • Office Meetings
  • Financial Calculation and Analysis
  • Persuasive Negotiations
  • Service Quality Standards
  • Medical Terminology
  • Conflict Resolution
  • Customer Experience
  • Microsoft Office
  • Organizational Skills
  • Outpatient Procedures
  • Decision Analysis
  • Verbal and Written Communication
  • Patient Registration
  • Customer Inquiries
  • Reviewing Patient Information
  • Document Uploading
  • Operational Requirements
  • Data Collection
  • Behavioral
  • Educational Strategies
  • Behavior Management
  • Educational Settings
  • Skill Development
  • Daily Living Skills Instruction
  • Constructive Feedback
  • Electronic Charting
  • Differentiated Instruction
  • Project Requirements
  • Ongoing Assessments
  • Positive Reinforcement
  • Classroom Instruction
  • Mobile Devices
  • Electronic Medical Record Software
  • Medical Provider Training
  • Outpatient Care
  • Admitting and Discharging
  • Communications
  • Support Patients
  • Patient and Family Education
  • Activity Organization

Certification

  • First Aid/CPR Certified
  • HIPPA
  • Civil Rights Training Florida Department of Children
  • Functional Assessment Rating Scale from the Office of Substance Abuse and Mental Health, Florida Department of Children and Families.
  • Completion of the 9 Modules of MINKOFF (Co-occurring Disorders)
  • Domestic Violence, Sexual Violence, Intimate Partner Violence.
  • AIDS/HIV, Current Evidence-Based Practice
  • OSHA: Occupational Exposure to Bloodborne Pathogens
  • Professional Crisis Management
  • Zero Tolerance
  • DCCC
  • Affidavit Of Good Moral Character

Additional Information

  • Company Name:Vidany Behavior Therapy LLC
  • RBT
  • Company EIN #93-1760943
  • NPI #1922792274
  • Medicaid Provided # 119022400

Timeline

Registered Behavior Technician

Blue Hope Behavioral Services
09.2023 - Current

Patient Financial Specialist 2 /Nights Shifts

Baptist Health South Hospital
07.2020 - Current

Daycare Assistant

Mini Me
02.2018 - 04.2020

Administrative Clerk

LORENZO FORD
04.2013 - 02.2018

Board Certified Registered Behavior Technician - Behavioral Aspects of Health

Developing New Horizons Inc

Business Administration

Miami Dade College

High School Diploma - HIGH SCHOOL

I.P.U.E.C Sierra Maestra

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