Gretchen Huffaker
Magnolia,TX
Summary
Customer-focused Member Experience Manager known for high productivity and efficient task completion. Skilled in developing comprehensive member engagement strategies, optimizing customer service protocols, and implementing effective communication techniques. Excel in leadership, empathy, and problem-solving to enhance overall member satisfaction and loyalty.
Overview
2
2
years of post-secondary education
24
24
years of professional experience
Work History
Member Experience Director
Villa Sport Athletic Club
Magnolia, TX
09.2017 - Current
- Advanced from Associate to Member Experience Director during a nine-year career with VillaSport Athletic Club and Spa, taking on increasing leadership and sales responsibility.
- Led membership sales for a 130,000-square-foot athletic club with nearly 4,000 members, with membership revenue representing approximately 75% of the club’s income.
- Recruited, trained, coached, and motivated sales employees to achieve membership growth and revenue goals.
- Built lasting relationships with prospective and existing members, contributing to membership sales, customer satisfaction, and retention.
Owner JG Skin Solutions
Gretchen Huffaker
New Orleans, Louisiana
05.2002 - 12.2013
- JG Skin Solutions — Co-Owner | 7 YearsCo-founded and co-owned JG Skin Solutions with my business partner, building the company from the ground up and managing all aspects of the business. We developed and implemented our own marketing strategies, built a loyal client base, managed sales and customer relationships, and oversaw day-to-day business operations. The company continues to thrive today. I left the business after seven successful years when I relocated to Texas.
Education
Associate of Science - Surgical Tech
Charity/Delgado School of Nursing
New Orleans, LA 12.1999 - 09.2001
Skills
- Membership sales
- Customer relationship management
- Recruitment strategies
- Sales coaching
Timeline
Member Experience Director
Villa Sport Athletic Club
09.2017 - Current
Owner JG Skin Solutions
Gretchen Huffaker
05.2002 - 12.2013
Associate of Science - Surgical Tech
Charity/Delgado School of Nursing
12.1999 - 09.2001