GRETCHEN KITCHEN
3149 11th Ave N, St. Petersburg,FL
Summary
Looking to contribute to the restaurants success with a solid work ethic, dedication, and ability to multitask under strict time restraints. Dependable and skilled server with experience in casual and fine dining, seeking employment in an exclusive restaurant.
Overview
12
12
years of professional experience
Work History
Server
Brotula's Seafood House And Steamer
12.2021 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Cultivated warm relationships with regular customers
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions
- Managed parties of 10-40 people on a daily basis
Lead Server
Ocean Grill At The Setai Hotel
11.2015 - 01.2021
- Managed high volume dining periods with effective time management and strong multitasking abilities
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates
- Oversaw daily operations of service team, delegated tasks, and trained new staff
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment
Culinary and Sales Assistant
WOK STAR
01.2014 - 03.2018
- Prepared and packed all food courses for cooking demonstration for 10-15 people
- Followed through with precise and detail oriented instructions
- Complied with all food and safety regulations
- Seasoned woks and prepared kits for online and class orders
- Provided two way communication and nurtured ownership environment between clients and business owners
- Served wine, cleaned dishes between courses, and prepared next course, set up and breakdown of each class
- Provided all photos and videos for social media
Server
Meat Market
05.2012 - 01.2014
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
- Supported colleagues during peak hours, fostering collaborative work environment that enhanced overall productivity levels
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
Education
Associate of Arts - Fashion Marketing
The Art Institute of Pittsburgh
Pittsburgh, PA06.1991
Timeline
Server
Brotula's Seafood House And Steamer
12.2021 - 04.2024
Lead Server
Ocean Grill At The Setai Hotel
11.2015 - 01.2021
Culinary and Sales Assistant
WOK STAR
01.2014 - 03.2018
Server
Meat Market
05.2012 - 01.2014
Associate of Arts - Fashion Marketing
The Art Institute of Pittsburgh
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