Gretchen Kittle
Montrose,MI
Summary
Performance-driven Technical Specialist with expertise in deploying and maintaining complex systems. Demonstrated success in collaborating with cross-functional teams to enhance trust and flexibility. Proficient in troubleshooting, system optimization, and technical support, with a focus on automation improvements. Extensive experience in research, testing, and staff training, consistently delivering results in dynamic project environments.
Overview
29
29
years of professional experience
Work History
Technical Specialist
AT&T
Saginaw, USA
01.2008 - Current
- Specialized Work Assignment Team focusing on automation, training and process improvement.
- Subject material expert on a variety of products and processes with an emphasis in large business.
- Developed and maintained training and resource repositories to aid in job processes.
Customer Service Representative-Small Business Segment
AT&T
Saginaw, USA
01.2003 - 01.2008
- Handled customer inquiries/requests/suggestions courteously and professionally.
- Managed Intra-Office sales disputes and resolutions.
- Worked as acting supervisor with customer escalations.
- Trained staff on emerging products.
Clerical Associate
AT&T
Saginaw, USA
01.1997 - 01.2003
- Managed daily data entry and kept clerical information up to date.
- Completed clerical tasks such as filing, copying and distributing mail.
- Maintained and updated office records both physical and digital.
Education
Central Michigan University
Mt Pleasant, MISkills
- User Training Expertise
- Technical documentation
- Telecommunications
- Issue resolution/troubleshooting
- Requirements gathering
- Data Analysis
- Automation Experience
- Presentation Development
Accomplishments
Service Excellence Award Winner
Affiliations
AT&T Engage-National Training and Development Program
Timeline
Technical Specialist
AT&T
01.2008 - Current
Customer Service Representative-Small Business Segment
AT&T
01.2003 - 01.2008
Clerical Associate
AT&T
01.1997 - 01.2003
Central Michigan University