Gretchen Kline
Belton,MO
Summary
Dynamic professional with extensive experience at FedEx Ground, excelling in package inspection and safety compliance. Proven ability to enhance team performance through effective problem-solving and attention to detail. Recognized for consistently meeting order fulfillment goals while maintaining high standards of customer relationship management. Committed to operational excellence and efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Package Handler
FedEx Ground
Kansas City, MO
08.2025 - Current
- Maintained a clean and organized work area to ensure safety standards.
- Collaborated with team members to meet daily workload goals and deadlines.
- Inspected packages for damage or discrepancies before shipping procedures.
- Followed safety protocols to minimize risks in fast-paced environments.
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Assisted team members in loading and unloading materials efficiently.
Deli Associate/ Online Order Picker
Walmart SuperCenter
Raymore, MO
02.2024 - 06.2025
- Prepared and sliced deli meats and cheeses for customer orders.
- Maintained cleanliness and organization of deli counters and equipment.
- Assisted customers with product selections and answered questions.
- Monitored inventory levels and restocked products as needed.
- Ensured compliance with food safety and sanitation standards.
- Assisted in training new associates on deli procedures and safety practices.
- Managed online orders and ensured accurate product selections for customers.
- Curated personalized shopping experiences based on customer preferences and needs.
Package Handler
FedEx Ground
Olathe, Kansas
11.2023 - 02.2024
- Loaded and unloaded packages from delivery vehicles and conveyor belts.
- Operated handheld scanners to track package movement through the facility.
- Maintained a clean and organized work area to ensure safety standards.
- Inspected packages for damage or discrepancies before shipping procedures.
- Stacked boxes onto pallets in an efficient manner.
- Inspected packages for damages or defects and recorded any issues found.
Customer Service Manager
Five Below
Overland Park, Kansas
02.2023 - 11.2023
- Trained staff on customer service protocols and effective communication techniques.
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Supervised team operations to ensure efficiency and productivity.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Online Order Picker/ Customer Service
Walmart SuperCenter
Raymore, Missouri
05.2022 - 02.2023
- Operated material handling equipment to efficiently pick and transport orders.
- Followed safety protocols to minimize risks during order picking operations.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Confirmed items picked for orders by keying codes into system.
- Processed customer transactions efficiently at a busy retail location.
- Managed cash register and balanced cash drawer daily.
- Assisted customers with product inquiries and provided recommendations.
Package Handler
FedEx Ground
Olathe, Kansas
05.2020 - 05.2022
- Loaded and unloaded packages from delivery vehicles and conveyor belts.
- Operated handheld scanners to track package movement through the facility.
- Maintained a clean and organized work area to ensure safety standards.
- Inspected packages for damage or discrepancies before shipping procedures.
- Followed safety protocols to minimize risks in fast-paced environments.
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
Overnight Manager/ Security/Housekeeping Floor Manager
Arrowhead Inn
Kansas City, Missouri
02.2015 - 05.2020
- Supervised night staff to ensure efficient hotel operations and guest satisfaction.
- Managed front desk activities, including check-ins and check-outs for guests.
- Coordinated emergency response procedures for safety and security of guests.
- Handled guest inquiries and resolved issues during overnight shifts promptly.
- Oversaw inventory management, ensuring adequate supplies for daily operations.
- Trained new employees on hotel policies and customer service standards effectively.
- Reviewed time sheets submitted by employees at the end of each shift for accuracy.
Shift Manager/Key Holder
Conoco One Stop
Kansas City, Kansas
01.2009 - 02.2015
- Supervised daily operations to ensure smooth store functionality.
- Managed inventory levels and organized stock for efficient access.
- Trained and mentored new staff on customer service standards.
- Assisted customers with inquiries and resolved complaints effectively.
- Conducted cash handling and ensured accurate register operations.
- Ensured proper opening and closing procedures were followed daily.
Education
Diploma - Insurance Coding And Billing Specialist
Concorde Career College
Kansas City, MO06-2010
High School Diploma -
Heartland Christian Academy
Newark, MO05-2001
Skills
- Package inspection
- Scanning and sorting
- Safety compliance
- Material handling
- Inventory management
- Customer relationship management
- Order fulfillment
- Time management
- Problem solving
- Attention to detail
- Customer relationship management (CRM)
- Documentation and reporting
Certification
- Missouri Food Handlers Licenses 2024 to 2028
References
References available upon request.
Timeline
Package Handler
FedEx Ground
08.2025 - Current
Deli Associate/ Online Order Picker
Walmart SuperCenter
02.2024 - 06.2025
Package Handler
FedEx Ground
11.2023 - 02.2024
Customer Service Manager
Five Below
02.2023 - 11.2023
Online Order Picker/ Customer Service
Walmart SuperCenter
05.2022 - 02.2023
Package Handler
FedEx Ground
05.2020 - 05.2022
Overnight Manager/ Security/Housekeeping Floor Manager
Arrowhead Inn
02.2015 - 05.2020
Shift Manager/Key Holder
Conoco One Stop
01.2009 - 02.2015
Diploma - Insurance Coding And Billing Specialist
Concorde Career College
High School Diploma -
Heartland Christian Academy