Kelsie Berck
Seminole,USA
Summary
Dedicated professional with a strong background in customer service and logistics. Demonstrated ability to enhance operational efficiency and improve customer satisfaction through effective package sorting, quality control, and proactive problem-solving.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Package Handler
FedEx
Hobbs, New Mexico
05.2026 - Current
- Sorted packages by destination to optimize delivery routes and enhance efficiency.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Loaded and unloaded packages from delivery trucks and conveyor belts.
- Operated material handling equipment to move heavy packages safely.
- Inspected packages for damage, reporting issues to supervisors to maintain quality control.
- Labelled parcels with destination and contents information for accurate shipping.
- Resolved conveyor system issues by clearing jams and blockages.
- Utilized computer systems for tracking orders and printing labels, streamlining preparation process.
Restaurant Waiter
Kinkaider Brewing
Kearney, Nebraska
09.2025 - 12.2025
- Provided excellent customer service in a fast-paced restaurant environment.
- Took customer orders and relayed them to kitchen staff efficiently.
- Assisted guests with menu selections and answered questions promptly.
- Collaborated with team members to ensure smooth service operations.
- Maintained cleanliness and organization of dining area throughout shifts.
- Set up dining areas for special events and large group reservations.
- Monitored inventory levels of supplies and reported shortages to management.
- Resolved customer complaints in a polite manner according to company policy.
Receptionist, Accounts Receivable
Ace Irrigation
Kearney, Nebraska
06.2025 - 09.2025
- Processed accounts receivable transactions, ensuring accurate billing and record-keeping.
- Processed customer payments accurately and promptly.
- Prepared bank deposits according to company policies and procedures.
- Maintained organized filing systems for financial documents and client information.
- Assisted in preparing financial reports, contributing to overall office efficiency.
- Greeted clients and visitors, providing a welcoming environment at Ace Irrigation.
- Managed incoming calls, directing inquiries to appropriate departments effectively.
- Coordinated with team members to resolve customer issues promptly and efficiently.
- Answered incoming calls in a courteous and timely manner.
Bank Teller
First Interstate Bank
Kearney, NE
03.2023 - 06.2025
- Processed customer transactions efficiently and accurately.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Maintained cash drawer and balanced daily transactions.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Ensured compliance with bank policies and regulations during transactions.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Maintained confidentiality of bank records, transactions and customer information.
- Explained bank services, financial products and applicable fees to customers.
Waitress
Good Evans
Kearney, NE
08.2020 - 10.2023
- Promoted excellent service and displayed enthusiasm, leading to increased customer referrals and walk-in business.
- Assessed food and beverage needs through timely check-ins, ensuring high customer satisfaction.
- Kept server areas clean and stocked, supporting efficient table service.
- Handled cash register operations to ensure accurate and timely customer checkouts. and credit card machines to cash out customers.
Teller
Trius Federal Credit Union
Kearney, NE
05.2020 - 10.2023
- Processed customer transactions promptly, minimizing wait times.
- Counted money accurately during cash handling processes, handling high volumes through manual and machine-driven methods.
- Identified customer financial needs, built trust, and optimized sales opportunities to enhance customer service quality.
- Answered customer inquiries regarding account balances, transaction history, service charges and interest rates.
Waitress
Good Evans
Kearney, NE
08.2020 - 09.2023
- Monitored service quality to maintain high customer satisfaction levels.
- Instructed waiters on how to respond appropriately to customer complaints or inquiries.
- Demonstrated proper methods of taking orders from customers accurately and efficiently.
- Trained new waitstaff on menu knowledge and service standards.
- Demonstrated proper food handling and safety procedures to staff.
- Provided ongoing support and feedback to improve team performance.
- Monitored compliance with sanitation regulations while maintaining a safe working environment for all employees.
Bank Teller
Exchange Bank
Kearney, NE
01.2023 - 03.2023
- Processed customer transactions efficiently and accurately.
- Maintained cash drawer and balanced daily transactions.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Assisted customers with account inquiries and banking products.
- Educated customers on bank services and digital banking options.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Bank Teller
Trius Federal Credit Union
Kearney, NE
05.2022 - 12.2022
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and banking products.
- Maintained cash drawer and balanced daily transactions.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Educated customers on bank services and digital banking options.
- Ensured compliance with bank policies and regulations during transactions.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
E-Commerce Associate
King Soopers
04.2020 - 08.2020
- Utilized scanning systems to process orders accurately and swiftly.
- Selected and organized grocery items for customer orders efficiently.
- Managed inventory levels to ensure timely delivery of items to customers.
- Collaborated with team members to optimize order fulfillment processes.
- Scanned items when pulling from shelves to update system stock information.
- Communicated with customers to understand special requests and preferences.
Education
Basic - High school diploma
Lincoln Southwest High School
Lincoln, NE05-2015
Some College (No Degree) - Criminal Science
Southeast Community College
Lincoln, NESkills
- Logistics Coordination
- Attention to detail
- Package Inspection
- Quality Control
- Order Accuracy and Delivery
- Delivery Optimization
- Data Entry
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Access
- Microsoft Powerpoint
- POS
- Computer skills
- Typing
- Computer skills
- Operational Efficiency
- Cash handling
- Inventory Management
- Order Processing
- Guest Satisfaction
- Guest Accommodations
- Customer service
- Customer rapport
- Sales
- Team Collaboration
- Multitasking
- Problem solving
- Organizational skills
- Adaptability
- Stress management
- Analysis skills
- High Volume Environments
- Telephone communication
- Phone etiquette
- Filing
- Staff Assistance
- System operation
- Verification
- Mobile devices
- Time optimization
- Math
- Administrative support
- Office experience
- Serving
- Busser
- Team collaboration
- Quality inspection
- Setting Up Referrals
- Package Weight Verification
- Package scanning
- Quality inspection
- Team collaboration
- Problem solving
- Adaptability
- Package scanning
Certification
- Food Handler Certification
- Driver's License
Additional Information - Authorized To Work
Authorized to work in the US for any employer
Timeline
Package Handler
FedEx
05.2026 - Current
Restaurant Waiter
Kinkaider Brewing
09.2025 - 12.2025
Receptionist, Accounts Receivable
Ace Irrigation
06.2025 - 09.2025
Bank Teller
First Interstate Bank
03.2023 - 06.2025
Bank Teller
Exchange Bank
01.2023 - 03.2023
Bank Teller
Trius Federal Credit Union
05.2022 - 12.2022
Waitress
Good Evans
08.2020 - 10.2023
Waitress
Good Evans
08.2020 - 09.2023
Teller
Trius Federal Credit Union
05.2020 - 10.2023
E-Commerce Associate
King Soopers
04.2020 - 08.2020
Basic - High school diploma
Lincoln Southwest High School
Some College (No Degree) - Criminal Science
Southeast Community College