Tyra Lawrence
Mobile,AL
Summary
Dependable general laborer with a track record of completing tasks efficiently across multiple settings. Proficient in nursing assistant duties, manual labor, equipment operation, and maintaining organized work areas. Safety-conscious with strong work ethic and ability to adapt to changing environments.
Overview
2
2
Languages
1
1
Certification
16
16
years of professional experience
Work History
Package Handler
FedEx Ground
Lynwood, CA
07.2023 - 01.2024
- Loaded and unloaded packages from FedEx Ground trailers and containers.
- Facilitated package processing by loading, sorting, and ensuring quality assurance.
- Sorted packages by route, destination, and delivery area.
- Scanned labels using handheld devices for accurate package tracking.
Shift Leader
Firehouse Subs
Los Angeles, CA
06.2023 - 12.2023
- Customer service Implemented secure cash handling processes to safeguard financial transactions opening closing Prepared food items to meet quality standards and customer satisfaction Maintained cleanliness in work areas Conducted training programs for staff to enhance service skills and operational knowledge
- Supervised Firehouse Subs crew during shifts and assigned daily station duties.
- Trained new team members on sandwich prep and guest service standards.
- Monitored food safety, cleanliness, and sanitation across dining and kitchen areas.
Package Handler
FedEx Ground
Kennesaw, GA
12.2021 - 05.2023
- Picked, packed, and shipped products to meet daily shipping targets in fast-paced warehouse.
- Loaded and unloaded packages from FedEx Ground trailers and sortation areas.
- Scanned package labels to verify routing and destination accuracy.
- Sorted shipments by zone, destination, and priority for timely movement.
Dispatcher/Customer Service
XPO Logistics, Gxo Logistics
Marietta, GA
01.2021 - 05.2022
- Coordinated the dispatch of deliveries to ensure timely arrival at destinations.
- Monitored the progress of drivers and shipments to maintain adherence to delivery schedules and deadlines.
- Supplied drivers with addresses and delivery instructions, ensuring timely and accurate deliveries.
- Assisted customers by addressing inquiries and resolving issues to enhance satisfaction.
- Managed data entry and analysis in spreadsheets to streamline operational tasks.
Driver Helper (Seasonal)
UPS
Atlanta, GA
11.2021 - 01.2022
- Delivered packages for UPS, ensuring timely arrival at destinations
- Utilized GPS for precise routing, enhancing delivery efficiency
- Loaded and sorted shipments for UPS, facilitating organized delivery operations
- Managed inventory of merchandise
- Managed invoices
Machine Operator
Caterpillar
Atlanta, GA
09.2021 - 01.2022
- Assembled units to meet production timelines
- Tracked inventory levels to ensure adequate stock
- Executed loading and unloading tasks to maintain workflow
Warehouse Worker
Amazon.com
Atlanta, GA
08.2020 - 07.2021
- Picked, packed, and shipped items to ensure timely delivery
- Organized and prepared orders for shipment, optimizing space and efficiency in the warehouse
- Picked orders using handheld scanners at Amazon fulfillment center
- Packed shipments following Amazon quality and labeling standards
- Stowed inventory in assigned bins and shelving locations
Warehouse Associate
DHL
Union City, GA
01.2020 - 12.2020
- Loaded and unloaded trucks with boxes to ensure timely delivery and optimal warehouse workflow.
- Processed incoming and outgoing orders to support inventory accuracy and streamline operations.
- Operated pallet jacks and racking systems
- Marked and packaged items for shipping to meet company standards and ensure accuracy.
- Assembled new products
Customer Service Representative/Sales Associate
Weight watchers
Mobile, AL
09.2019 - 01.2020
- Executed sales strategies that increased customer retention
- Handled WW member calls about membership, billing, and plan changes.
- Resolved account questions using CRM and customer service systems.
- Explained Weight Watchers program options, services, and class schedules.
Insurance Agent/Producer
BlueCross BlueShield of Tennessee
Mobile, AL
05.2019 - 08.2019
- Streamlined processing of insurance claims enrollments and handled them accurately and on time.
- Advised Tennessee members on BlueCross BlueShield health plan options and benefits.
- Processed policy enrollments, changes, and cancellations with accurate member records.
- Explained coverage, premiums, deductibles, and claims questions in clear language.
Data Technician
Modis IT & Engineering/ Google
Atlanta, GA
01.2019 - 06.2019
- Developed code for applications and data-entry keyers to streamline data collection, recording, and retrieval.
- Cleaned Google datasets using spreadsheets and data validation rules.
- Reviewed records for accuracy, consistency, and missing fields.
- Documented data issues for Modis IT & Engineering project teams.
Certified Nursing Assistant
Nursing Group
Eight Mile, Alabama
01.2017 - 01.2019
- Monitored and recorded vital signs, promptly reporting changes to nursing staff for timely interventions.
- Assisted patients in safe mobility using gait belts and proper body mechanics to prevent falls and injuries.
- Repositioned residents to promote comfort and reduce pressure injury risk.
- Supported nursing group residents with bathing, grooming, and hygiene needs to enhance comfort and well-being.
Assembly Technician
Material in Motion
Fairburn, GA
08.2018 - 12.2018
- Operated assembly line equipment to assemble electronic components, ensuring quality and precision in production of motherboards, CPUs, flat backs, and rack backs.
- Assembled computer components on Material in Motion production lines.
- Inspected parts for defects before workstation installation.
- Tested finished assemblies for proper function and fit.
Warehouse Specialist
Ace Hardware Warehouse
Loxley, AL
10.2017 - 07.2018
Customer Service Representative
Alorica Calling Center
Saraland, AL
01.2016 - 04.2017
- Assisted customers in busy inbound call center
- Assisted customers via live chat to resolve inquiries and enhance satisfaction
- Resolved customer issues
- Responded to inquiries and issues
- Managed customer accounts
- Managed customer reservations efficiently
- Conducted customer service surveys to gather feedback for service improvement
- Gathered and recorded customer orders accurately to ensure timely fulfillment
- Responsible for troubleshooting applications
Warehouse Associate
Amazon.com
Theodore, AL
09.2016 - 01.2017
- Moved freight efficiently between loading docks and storage areas to facilitate timely inventory management.
- Unloaded inbound shipments for DHL warehouse operations.
- Sorted parcels by route, priority, and destination.
- Picked items using RF scanners and pick lists.
Picker, Auditor, Sit
Exel / DHL
Union City, Ga
03.2016 - 01.2017
- Conducted audits on staging lanes to verify product accuracy and identify damages.
- Ensured high-quality cases for customer orders to meet satisfaction standards.
- Operated forklift to transport materials safely around warehouse.
- Performs count back for accurate inventory within bays.
- Scanned products and added invoice labels to facilitate efficient loading/unloading.
- Performs sit-down lift duties such as loading/unloading runner.
Cashier/Customer Service Rep
Kroger Grocery Store
Powder Spring, GA
09.2015 - 07.2016
- Present Delivered exceptional customer service to address diverse customer needs
- Supported opening and closing store operations, stocking shelves, and handling money exchanges
- Assisted with monthly inventory control and coordinated weekly stock orders
Cashier
Taco Bell Restaurant
Smyrna, GA
08.2015 - 10.2015
- Processed customer payments and assisted with order tickets to ensure accurate transactions.
- Assisted customers with orders, confirming details to enhance understanding and satisfaction.
- Processed customer payments using Taco Bell point-of-sale system.
- Handled cash drawer and balanced registers during restaurant shifts.
- Greeted guests and provided friendly customer service at front counter.
Cashier/stocker/Customer Service Rep
Walmart
Daphne, AL
11.2013 - 11.2014
- Assisted customers with inquiries, ensuring timely support in a collaborative team environment.
- Operated cash register, efficiently processing customer exchanges and returns.
- Operated Walmart checkout registers and self-checkout lanes with accuracy.
- Scanned merchandise and processed cash, card, EBT, and WIC payments.
- Bagged customer purchases and organized items for safe transport.
Cashier
Checkers Restaurant
Mobile, AL
04.2013 - 11.2013
- Provided attentive service to enhance customer satisfaction in retail environment.
- Assisted customers in menu selection and order placement to ensure positive dining experience.
- Processed cash, card, and mobile payments at Taco Bell front counter.
- Greeted guests and took accurate orders through Taco Bell point-of-sale system.
- Handled drive-thru transactions and communicated orders to kitchen staff.
Store Associate
Cashiers
Mobile, AL
03.2008 - 07.2009
- Assisted customers with orders and processed payments to enhance customer satisfaction.
- Completed food safety training to maintain compliance with health regulations.
- Processed cash drawer transactions at Cashiers checkout
- Assisted customers with product questions on store floor
- Restocked shelves and organized merchandise displays
Cashier
Arbys
Saraland, AL
08.2007 - 01.2008
- Delivered exceptional customer support in retail environment, enhancing shopping experience.
- Processed food orders and payments with accuracy, ensuring customer satisfaction.
- Processed customer orders at Taco Bell restaurant register and drive-thru window.
- Greeted guests and answered menu questions with friendly, fast service.
- Handled cash, cards, and mobile payments following restaurant procedures.
Education
CNA - Nursing
Victory
Mobile, AL10-2026
Diploma -
Creekside High School
Mobile, AL05-2010
Some College (No Degree) - Practical Nursing
Bishop State Community College
Mobile, ALSkills
- Shipping
- Inventory Control
- Quality control
- Logistics
- Warehouse Operations
- Order Fulfillment
- Package Inspection
- Shipping Receiving
- Logistics Coordination
- Material Handling
- Pallet Jack
- Forklift
- Reach Truck
- RF Scanner
- Order Puller
- Loading Operations
- Order Picker
- Delivery driving
- Customer Service
- Customer Care
- Call Center
- CSR
- Customer Support
- Help Desk
- Help desk support
- Technical support
- Windows operating system
- MS Office
- Microsoft Office
- Excel
- Web Browsers
- 30 wpm typing
- Food safety procedures
- Food Handling
- Safety Compliance
- Osha
- Cash handling
- Point of Sale
- Pricing
- Sales
- Live chat
- Front desk
- Warehouse Associate
- Warehousing
- Quality Assurance
- Freight Management
- Machining
- Delivery driving
- Hotel experience
- Technical Support
- Quality Assurance
- Warehouse Operations
- Inventory Management
- Package Inspection
Personal Information
- Title: Certified Nursing Assistant
- Driving License: Driver's License
- Availability: Anywhere
- Work Permit: Authorized to work in the US for any employer
Certification
- Driver's License
- Twic
- May 2019 to May 2024
- Certified Nursing Assistant
Additional Information
- ADMINISTRATIVE SKILLS:
- Experience working with Microsoft office: Word/Excel/Internet Explorer/ grammar and communication skills.
- Excellent Grammar and communication skills
- Typing Skills 30 wpm
Languages
English
Professional
French
Professional
Timeline
Package Handler
FedEx Ground
07.2023 - 01.2024
Shift Leader
Firehouse Subs
06.2023 - 12.2023
Package Handler
FedEx Ground
12.2021 - 05.2023
Driver Helper (Seasonal)
UPS
11.2021 - 01.2022
Machine Operator
Caterpillar
09.2021 - 01.2022
Dispatcher/Customer Service
XPO Logistics, Gxo Logistics
01.2021 - 05.2022
Warehouse Worker
Amazon.com
08.2020 - 07.2021
Warehouse Associate
DHL
01.2020 - 12.2020
Customer Service Representative/Sales Associate
Weight watchers
09.2019 - 01.2020
Insurance Agent/Producer
BlueCross BlueShield of Tennessee
05.2019 - 08.2019
Data Technician
Modis IT & Engineering/ Google
01.2019 - 06.2019
Assembly Technician
Material in Motion
08.2018 - 12.2018
Warehouse Specialist
Ace Hardware Warehouse
10.2017 - 07.2018
Certified Nursing Assistant
Nursing Group
01.2017 - 01.2019
Warehouse Associate
Amazon.com
09.2016 - 01.2017
Picker, Auditor, Sit
Exel / DHL
03.2016 - 01.2017
Customer Service Representative
Alorica Calling Center
01.2016 - 04.2017
Cashier/Customer Service Rep
Kroger Grocery Store
09.2015 - 07.2016
Cashier
Taco Bell Restaurant
08.2015 - 10.2015
Cashier/stocker/Customer Service Rep
Walmart
11.2013 - 11.2014
Cashier
Checkers Restaurant
04.2013 - 11.2013
Store Associate
Cashiers
03.2008 - 07.2009
Cashier
Arbys
08.2007 - 01.2008
CNA - Nursing
Victory
Diploma -
Creekside High School
Some College (No Degree) - Practical Nursing
Bishop State Community College