Kenia Ayala
Myself
Prairie Grove,AR
1
Language
8
years of professional experience
Dynamic professional with experience at Crain Buick GMC, excelling in customer service and problem-solving. Proven ability to manage inventory and optimize online sales strategies, enhancing customer engagement. Bilingual and reliable, I thrive in fast-paced environments, ensuring efficient order fulfillment and maintaining high standards of accuracy in all tasks.
Work History
Package Handler
2 Years 11 Months- Loaded and unloaded tube fabricating materials, finished product, and incoming shipments with care.
- Staged orders for production and shipping, verifying labels, counts, and material specifications.
- Inspected packages for damage, reporting discrepancies to supervisors before distribution.
- Operated pallet jacks and material handling equipment to move heavy loads safely.
- Organized warehouse stock to support efficient workflow and accurate inventory retrieval.
- Trained new package handlers on handling practices, packaging standards, and facility procedures.
Receptionist
3 Years 5 Months- Greeted customers promptly and directed visitors to correct dealership personnel.
- Scheduled service appointments and updated customer information in dealership software.
- Managed front desk reception, ensuring orderly waiting area and smooth guest flow.
- Answered multi-line phones and routed calls to sales, service, and parts departments.
- Handled incoming mail, deliveries, and office correspondence with accuracy.
- Maintained reception records, forms, and paperwork for daily administrative support.
- Assisted team members with clerical tasks and covered front desk coverage as needed.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Online Seller
1 Year 3 Months- Managed product listings across e-commerce platforms, ensuring accurate titles, pricing, and inventory updates.
- Optimized item descriptions and keywords to improve search visibility and customer engagement.
- Processed orders, tracked shipments, and resolved delivery issues to maintain smooth fulfillment.
- Responded to customer inquiries through marketplace messaging, providing timely product and service support.
- Maintained seller account compliance by reviewing policies, feedback, and dispute cases.
Education
High School Diploma
Skills
Bilingual
Online platforms
Inventory management
Pricing strategy
Customer engagement
Order fulfillment
Product sourcing
Shipping management
Shipping
Online marketing
Package tracking
Teamwork
Customer service
Problem-solving
Multitasking
Multitasking Abilities
Reliability
Languages
Spanish
Native or Bilingual
Timeline
Online Seller
Myself
07.2025 - CurrentRead More
Package Handler
American Tube Fabricating
03.2022 - 02.2025Read More
Receptionist
Crain Buick GMC
01.2019 - 06.2022Read More
Springdale High School
High School Diploma
Read More